Shawanna Jones
Albany
Overview
13
13
years of professional experience
1
1
Certification
Work History
Floor Lead
Sanderson's Farm
05.2022 - Current
- I am currently doing paper work, running the floor, making sure that the line workers have all supplies needed.
Customer Service
Nordstrom
10.2020 - Current
- Cashier, making sure the customers are comfortable, also cleaning your area
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Assisted customers in person
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
Customer Experience Specialist
Nordstrom
08.2018 - 09.2020
- Cashier duties, customer service, answer phone calls, open and close store, handle customer issues, make sure customer's are satisfied before leaving the store.
Representative
Teleperformance
10.2015 - 05.2017
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Quality Control Inspector
Golden Peanut Company
09.2012 - 02.2014
- Inspecting pecans, making sure inventory is up to date, quality control
Education
High school diploma or GED - undefined
Associate's degree - Business Administration
Albany Technical college
Albany, GA05.2022
Skills
- Customer Service
- Communication Skills
- Retail sales
- Management
- Microsoft office
- Typing skills (5 years)
- Technical Support
- Help Desk
- Account Management
- Troubleshooting
- Microsoft Windows
- Computer Networking
- IT Support
- Operating Systems
- Software Troubleshooting
- Network Support
- Microsoft Windows Server
- Desktop Support
- Mac OS
- TCP/IP
- Ethernet
- Disaster recovery
- Microsoft Exchange
- Active Directory
- System administration
- Customer Support
- Remote Access Software
- Sales
- Microsoft Word
- LAN
- Leadership
- Restaurant experience
- Microsoft SQL Server
Certification
- Driver's License April 2020 to May 2027 Child Development Associate
- Driver's License April 2020 to May 2027
Timeline
Floor Lead
Sanderson's Farm
05.2022 - Current
Customer Service
Nordstrom
10.2020 - Current
Customer Experience Specialist
Nordstrom
08.2018 - 09.2020
Representative
Teleperformance
10.2015 - 05.2017
Quality Control Inspector
Golden Peanut Company
09.2012 - 02.2014
High school diploma or GED - undefined
Associate's degree - Business Administration
Albany Technical college
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