Shawanna Mance
Augusta
Summary
Dynamic BDC Representative with a proven track record in customer communication, CRM utilization, and teamwork. Focused on enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
12
12
years of professional experience
Work History
BDC Representative
Thomson Chrysler Dodge Jeep
Thomson
04.2014 - Current
- Handled inbound and outbound customer communications across multiple channels to ensure timely responses.
- Partnered with sales teams to identify and address customer needs, contributing to increased satisfaction.
- Provided accurate information on vehicle features, pricing, and promotions to customers.
- Leveraged CRM software to track customer interactions and streamline follow-up processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier
Walmart
Thomson
12.2023 - 02.2024
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions accurately, ensuring prompt service at checkout stations.
- Guided customers with product inquiries and selections, enhancing their shopping experience.
- Maintained cleanliness and organization of checkout areas.
- Worked with team members to streamline operations, contributing to a cohesive work environment.
Education
GED -
Augusta Technical College
Augusta, GA05-1998
Skills
- Customer relationship management
- CRM software utilization
- Inbound communication
- Outbound communication strategies
- Sales collaboration
- Vehicle feature knowledge
- Effective communication
- Active listening
Timeline
Cashier
Walmart
12.2023 - 02.2024
BDC Representative
Thomson Chrysler Dodge Jeep
04.2014 - Current
GED -
Augusta Technical College