Shawaskia Shivers
Sparta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized-solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Medical Billing Representative
Virtual Staffing Solutions
06.2023 - 12.2024
- Communicating with patients regarding outstanding balances and payment plans.
- Ensuring compliance with healthcare regulations and HIPAA guidelines.
- Gathering patient information and medical records.
- Ensuring accurate coding of procedures and diagnoses.
Customer Service Representative
National Grid USA
10.2022 - 03.2023
- Handling emergency calls related to power outages or other issues.
- Scheduling field orders.
- Assisting with billing issues, both simple and complex.
- Handling collections-related concerns and providing options to maintain or reinstate service.
- Responding to customer contacts via phone, email, web chat, and other channels.
Customer Service Representative
HSA Bank, Webster Bank
09.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hancock Central High School
Sparta GA05-2019
Skills
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Knowledge of medical terminology, coding systems (ICD, CPT), and insurance billing practices
- Ability to work independently and as part of a team
- Effectively managing multiple tasks and prioritizing customer needs
Timeline
Medical Billing Representative
Virtual Staffing Solutions
06.2023 - 12.2024
Customer Service Representative
National Grid USA
10.2022 - 03.2023
Customer Service Representative
HSA Bank, Webster Bank
09.2020 - 02.2022
High School Diploma -
Hancock Central High School
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