Overview
Work History
Education
Skills
Timeline
Generic

SHAWMA GRAY

Stone Mountain

Overview

25
25
years of professional experience

Work History

Call Center Csr/ Floor Support

Duke Energy
Atlanta, CA
05.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Assistant Store Manager

Old Navy
Conyers, GA
12.2007 - 04.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Manager

Old Navy
Conyers, GA
10.1999 - 11.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

No Degree - Bussiness Management

Ventura College
Ventura, CA
02.1993

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software

Timeline

Call Center Csr/ Floor Support

Duke Energy
05.2021 - Current

Assistant Store Manager

Old Navy
12.2007 - 04.2021

Customer Service Manager

Old Navy
10.1999 - 11.2007

No Degree - Bussiness Management

Ventura College
SHAWMA GRAY