Shawn Campbell
Augusta
Summary
Dynamic professional with extensive expertise in customer service and team leadership at McDonald's. Demonstrated capacity to elevate team performance through impactful training and adept conflict resolution. Proficient in cash handling and technical support, consistently delivering exceptional customer satisfaction by efficiently resolving issues. Committed to cultivating a positive work environment and advancing operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Augusta
04.2019 - Current
- Upheld standards of cleanliness and organization in work area
- Monitored adherence to safety regulations in store, promoting appropriate equipment utilization
- Facilitated coaching and mentorship for team members to optimize performance.
- Directed training initiatives for new employees on customer service, product knowledge, and cash handling techniques.
Customer Service Representative
URBN Call Center
Augusta
02.2018 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed inbound calls to assist customers with concerns about potentially misplaced or delayed orders
- Supported customers with order placement for multiple items over the phone
Residential Customer Service Representative
Cox Communications
Augusta
10.2016 - 02.2018
- Responded to inbound customer calls, furnishing high-quality service and troubleshooting inquiries
- Complied with established protocols for managing confidential information.
- Participated in training sessions on new products and services offered by the company.
- Provided technical support to customers regarding their residential services.
- Processed orders for installation or repair of residential services.
- Verified customer eligibility for promotional offers or discounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cox Business Billing Representative
Cox Communications
Augusta
10.2016 - 02.2018
- Facilitated resolution of billing issues for Business Accounts, addressing payment plans and account balance inquiries.
- Recognized opportunities for upselling additional products or services.
Education
High School Diploma -
Evans High School
Evans, GA05-2025
Skills
- Customer service
- Team leadership
- Employee training
- Cash handling
- Problem solving
- Conflict resolution
- Shift leadership
- Hospitality and accommodation
- Live chat support
- Technical support
- Call center experience
- Data entry
- Payment processing
Certification
- ServSafe Certification Date Issued : 06/09/2023
Timeline
Shift Manager
McDonald's
04.2019 - Current
Customer Service Representative
URBN Call Center
02.2018 - 01.2019
Residential Customer Service Representative
Cox Communications
10.2016 - 02.2018
Cox Business Billing Representative
Cox Communications
10.2016 - 02.2018
High School Diploma -
Evans High School
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