SHAWN FOLK
Buford
Summary
Account Supervisor at Century Fire Protection with extensive experience in account management and customer service. Demonstrated ability to enhance client satisfaction through proactive communication and strategic planning. Streamlined processes to improve operational efficiency and foster strong relationships. Proven track record in driving team success and problem-solving.
Overview
18
18
years of professional experience
Work History
Account Supervisor
Century Fire Protection
Duluth
02.2024 - Current
- Cultivated strong client relationships through proactive communication and follow-ups.
- Monitored project progress and addressed concerns to ensure client satisfaction.
- Conducted regular meetings with clients to discuss progress, challenges, and strategic planning.
- Reconciled accounts and managed documentation to enhance office efficiency.
- Trained new staff on account management procedures and established best practices.
Lead Sales/Office Supervisor
Linnea LLC
Suwanee
06.2022 - 02.2024
- Facilitated communication between management, staff, and external clients to enhance collaboration.
- Collaborated with staff and management to identify and implement process improvements.
- Documented and resolved customer service issues while maintaining high satisfaction levels.
- Managed warehouse inventory and coordinated staff activities for operational efficiency.
- Trained new employees on company policies, procedures, and software systems.
Owner/Operator
Th3rdimension Printing
Oakwood
03.2020 - 01.2022
- Streamlined processes through collaboration with team members to enhance efficiency.
- Managed inventory, equipment maintenance, and staff training for optimal operations.
- Approved strategic decisions on product line modifications to meet market demands.
- Resolved operational issues while assessing processes to identify inefficiencies in production.
- Delivered professional service to all internal and external customers, fostering positive relationships.
Warehouse Supervisor
Gainesville Flooring
Gainesville
01.2016 - 03.2020
- Streamlined warehouse operations by controlling order selection, packaging, and truck loading.
- Collaborated with departments to ensure optimal stock levels for customer orders.
- Maintained efficient distribution center operations through troubleshooting and order facilitation.
- Supported sales team with project bids to enhance client proposals.
- Resolved dispatch-related issues while delivering exceptional customer service outcomes.
- Managed inventory levels by conducting regular stock audits and updating records.
Store Manager II
3885 Old Mundy
Oakwood
01.2008 - 01.2016
- Supervised two retail locations, achieving annual growth targets consistently.
- Led team by example, focusing on performance and surpassing sales goals.
- Set clear expectations for team, conducting evaluations and implementing corrective coaching.
- Maintained high standards in merchandising, security, and visual presentation.
- Coordinated employee schedules to optimize performance and ensure effective shift coverage.
Skills
- Account management
- Customer service
- Problem solving
- Workload prioritization
- Time management
- Training and coaching
- Inventory management
- Adaptability and flexibility
References
References available upon request.
Timeline
Account Supervisor
Century Fire Protection
02.2024 - Current
Lead Sales/Office Supervisor
Linnea LLC
06.2022 - 02.2024
Owner/Operator
Th3rdimension Printing
03.2020 - 01.2022
Warehouse Supervisor
Gainesville Flooring
01.2016 - 03.2020
Store Manager II
3885 Old Mundy
01.2008 - 01.2016