Shawn Futch
Rome
Summary
Dynamic Regional Training Manager with a proven track record at Mavis Tires and Brakes, excelling in coaching and mentoring to enhance team performance. Expert in compliance and sales training, driving significant business growth while resolving conflicts and implementing effective strategies. Committed to customer satisfaction and operational excellence.
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Regional Training Manager
Mavis Tires and Brakes
05.2023 - 09.2025
- Managed over 14 Stores, and 90+ employees.
- Drove sales to meet our sales goal in each store
- Customer Service
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Researched and obtained relevant course materials to achieve training objectives.
- Selected and assigned instructors to conduct specific training programs.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Store Leader
Mavis Tires and Brakes
02.2020 - 05.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate of Science - Networking And Security
ECPI University
Virginia Beach, VA04-2009
Skills
- Coaching and mentoring
- Compliance training
- Sales training
- Technical training
- Customer service training
- Problem-solving abilities
- Adaptability
- Sales techniques
- Staff management
- Conflict resolution
- Performance management
- Complex Problem-solving
- Policy implementation
- Inventory management
Timeline
Regional Training Manager
Mavis Tires and Brakes
05.2023 - 09.2025
Store Leader
Mavis Tires and Brakes
02.2020 - 05.2023
Associate of Science - Networking And Security
ECPI University
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