Shawn Pol
Norcross
Summary
Skilled Automotive Service Technician with a proven track record at Carey Paul Honda or now known as Stonemountain Honda, adept in vehicle maintenance and repair, including advanced diagnostics and performance tuning. Demonstrated ability to enhance customer satisfaction and repeat business through exceptional service and proficiency in critical thinking. Managed store operations at Grease Monkey, showcasing leadership and efficiency in improving store functionality and sales.
Experienced with diagnosing and repairing wide range of vehicle issues. Utilizes technical expertise and hands-on skills to ensure efficient and accurate maintenance. Track record of providing excellent customer service and maintaining high standards of vehicle safety and performance.
Overview
6
6
years of professional experience
Work History
Automotive Service Technician
Carey Paul Honda
01.2022 - Current
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
Assistant Store Manager
Grease Monkey
03.2019 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Meadowcreek Highschool
4455 Steve Reynolds Blvd04-2016
Skills
- Heating and air conditioning
- Vehicle maintenance and repair
- Suspension systems
- Installations and repairs
- Battery services
- Safety inspections
- Fuel systems
- Performance tuning
- Electrical systems
- Fluid checks
- Tire services
- Automotive maintenance
- Hybrid systems
- Proficient in timing belt replacements
- Able to comply with reasonable critical thinking
- Proficient in Fuel pump recalls, FAKRA recalls, EPS gearbox recalls
Timeline
Automotive Service Technician
Carey Paul Honda
01.2022 - Current
Assistant Store Manager
Grease Monkey
03.2019 - 01.2022
High School Diploma -
Meadowcreek Highschool
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