SHAWN ROWLAND-HOWELL
Cumming
Summary
Management: Adept at managing people, operations, organizing/planning events, and streamlining processes. Communication: Skilled in communicating with C-level leaders and acting as a liaison across departments. Cost-cutting: Experienced in reducing administrative overhead and negotiating with vendors to lower prices. Collaboration: Proficient in group settings to brainstorm, develop strategies, and implement policies/solutions/team building. Marketing: Versed in developing marketing materials, building brands, and generating publicity and sales.
Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Office Manager
BRISKIN CROSS & SANFORD
01.2024 - Current
- Management of 2 administrative team members
- Supporting Managing Partner as Chief of Staff
- Monthly billing preparation, AR and AP
- Liaison between office and building management team
- HR on and off boarding, including
- Defined clear targets and objectives and communicated to other team members.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Regional Office Administrator
Burns & McDonnell
04.2021 - 10.2023
- Management of 2 administrative team members and 14 dotted line reports in multiple offices
- Created and expedited internal facilities team to assist with conference room break-downs and set-ups
- Liaison between office and building owners/management teams
- Headed up security including volunteer first responder/CPR team
- Handled event planning, team building and special projects for 2 or more events per month
- Management of build-out and space allocation for the Atlanta RO to include Charlotte, Chattanooga, Huntsville, etc
- Approved supply orders and maintenance for multi-floors in Atlanta and other offices
- Budget analysis for Management and Marketing Teams quarterly
- Created and produced the new hire on-boarding exposure to culture and tour of the Atlanta building
- Produced weekly administration corner best practices for the Atlanta newsletter
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Established team priorities, maintained schedules and monitored performance.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Development Manager
YELLOWSTONE LANDSCAPE
11.2019 - 07.2020
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Participated in trade shows and conferences to network and generate leads.
- Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Executive Administrative Assistant for Digital Channels, ePayments, Corporate Real Estate
Fiserv. LLC
04.2015 - 11.2019
- Reported to CIO and SVP Digital Channels, supported 2 other executives
- Secured and placed weekly equipment orders for new hires on team
- Handled event planning, expense reports, calendar management, travel arrangements, and special projects
- Provided training and team building for on-boarding on new hires
- Meeting minutes weekly for the SVP and time-lined action items
- Create and edit monthly newsletter for team across the world, including New Zealand, India and England
- Established new reporting processes for national team of 20 plus facility managers
- Lead and creator for (SMART) administrative team located across the nation and provided training and team building
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
- Took notes and dictation at meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Communication and correspondence to all employees regarding move to Alpharetta office and on-hands site contact on move day. From 4 buildings to 1 building.
Executive Assistant for Lifestyle Brands
INTERCONTINENTAL HOTELS GROUP
08.2013 - 04.2015
- Reported directly to head of EVEN Hotels and worked across departments to help create and launch wellness-centered brand
- Handle event planning including Grand Openings, expense reports, calendar management, travel arrangements, and special projects
- Generated marketing materials, produced PowerPoint slides, and uploaded and revised personnel information
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Managed and organized Grand Opening Events for Hotel chains in multiple cities.
Administrator to the Executives
TROX USA, INC.
08.2010 - 07.2012
- Authored Human Resource manual for office and acted as HR generalist for job description prep, interviews, insurance and new hire packages
- Also responsible for Workers Compensation reporting and filing
- Served as administrator of rep contracts, distribution maps, and sales territories
- Led and developed special projects for sales team and interacted with national sales distributors
- Interviewed and hired current third-party IT company and managed the IT needs of office
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Excellent communication skills, both verbal and written.
- Prepared expense reports for CEO, vice presidents, and sales budget forecasting
- Prepared legal documents and acted as liaison between law firm and CEO
- Streamlined processes, increased efficiencies, and managed costs: decreased printing costs by $10,000 by changing vendors and lowered cell phone costs by 20% by changing vendors and negotiating price
- Negotiated and acquired vehicles, handled employee gift purchases, and carried out special printing projects
- Assumed responsibility for operation of office equipment and assisted with on-going office redesign
- Handled flight, ground, and hotel travel arrangements for domestic and international employees and guests
- Developed in-house routing for function and flow of documents
Office Manager
IDI
10.1995 - 07.2009
- Managed administrative staff of four and collaborated on and reported for three budgets
- Among other things, decreased marketing overhead by 10% by using a college IT team to create program for building brochures in-house; also produced leasing brochures internally, which lowered yearly materials costs by over $20,000
- Wrote and coordinated Atlanta Regional in-house news publication
- Prepared expense reports for vice presidents and regional development officers
- Created new land/building packages for approval by the board of directors
- Prepared development and construction contracts between IDI and contractors
- Tracked and assumed responsibility for operation and upgrade of office equipment, updated audio/visual equipment, assisted with office design, procured artwork, and planned office décor
- Planned events for Atlanta IDI Executives and industrial brokerage community
- Produced, updated, and coordinated marketing materials of buildings for lease
- Promoted IDI brand through marketing tools, events, and incentives
- Investigated and determined forecasts and reconciliation of regional marketing budgets
- Administered banking account statements and payments for Atlanta region
- Acted as liaison between company and brokers; maintained database for broker firms and employees
- Obtained proper insurance certificates from vendors for contracts
- Maintained Construction Management System that contractors and IDI used for building sales package
- Prepared Leasing proposals to prospects
- Organized office supply inventory and equipment, performed data entry and payment processing
- Provided Executive support for senior vice president and vice president of Fee Development
- Acted as liaison between company and retail developers
- Planned events for fee development and account representatives
- Managed calendars and travel arrangements for construction managers
- Maintained files for construction managers, obtained blue print copies, and arranged Federal Express pick-up
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Bachelor of Science - Marketing
UNIVERSITY OF PHOENIX
Atlanta, GASkills
- Microsoft Suite
- Office administration
- Employee onboarding
- Relationship building
- Business operations management
- Document management
- Expense reporting
- Policy and procedure modification
- Training and coaching
- Event coordination
- Office inventory oversight
- Process improvement
Businessescreated
- Towel and Swimwear Outlet, 1989-1990
- Auntie EMS Daycare, 1990-1995
Other
Notary Public
Hobbies and Interests
- Youth mentorship
- Cultures
- Entrepreneurship
Professionalsummary
Adept at managing people, operations, organizing/planning events, and streamlining processes., Skilled in communicating with C-level leaders and acting as a liaison across departments., Experienced in reducing administrative overhead and negotiating with vendors to lower prices., Proficient in group settings to brainstorm, develop strategies, and implement policies/solutions/team building., Versed in developing marketing materials, building brands, and generating publicity and sales.
Timeline
Office Manager
BRISKIN CROSS & SANFORD
01.2024 - Current
Regional Office Administrator
Burns & McDonnell
04.2021 - 10.2023
Business Development Manager
YELLOWSTONE LANDSCAPE
11.2019 - 07.2020
Executive Administrative Assistant for Digital Channels, ePayments, Corporate Real Estate
Fiserv. LLC
04.2015 - 11.2019
Executive Assistant for Lifestyle Brands
INTERCONTINENTAL HOTELS GROUP
08.2013 - 04.2015
Administrator to the Executives
TROX USA, INC.
08.2010 - 07.2012
Office Manager
IDI
10.1995 - 07.2009
Bachelor of Science - Marketing
UNIVERSITY OF PHOENIX
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