Shawn Slaton
McDonough
Summary
Dynamic Service Manager with a proven track record at G&W Equipment, excelling in customer service and team leadership. Expert in resolving customer complaints, ensuring continued patronage, and leading service staff to meet business goals. Skilled in multitasking, problem-solving, and employee training, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Service Manager
G&W Equipment
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Field Service Technician
G&W Equipment
02.2019 - 06.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Conducted evaluations of technical manuals to ensure proper equipment upkeep.
Field Service Technician
Thompson Tractor & Equipment Sales Inc.
05.2012 - 02.2019
Field Service Technician
Lift Atlanta
03.2009 - 05.2012
Maintenance Technician
Foley Products
08.2008 - 03.2009
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Engine Rebuilder
Yancey Bros Co
05.2006 - 08.2008
- Boosted customer satisfaction with timely completion of all engine rebuild projects.
- Performed thorough post-rebuild testing procedures to confirm reliability and proper functioning of rebuilt engines before returning them to customers.
- Consistently met deadlines while maintaining exceptional workmanship standards throughout each project''s duration.
- Provided detailed explanations to customers regarding necessary repairs, ensuring confidence in our services and recommendations.
- Demonstrated exceptional attention to detail when disassembling, inspecting, measuring, and reassembling engines as needed.
Education
Heavy Equipment Technology -
West Georgia Technical College
Carrollton, GA06.2007
Gas Metal Arc Welding - Welding
West Georgia Technical College
Carrollton05.2006
High School Diploma -
Newnan High School
Newnan, GA05.2006
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
Timeline
Service Manager
G&W Equipment
06.2022 - Current
Field Service Technician
G&W Equipment
02.2019 - 06.2022
Field Service Technician
Thompson Tractor & Equipment Sales Inc.
05.2012 - 02.2019
Field Service Technician
Lift Atlanta
03.2009 - 05.2012
Maintenance Technician
Foley Products
08.2008 - 03.2009
Engine Rebuilder
Yancey Bros Co
05.2006 - 08.2008
Heavy Equipment Technology -
West Georgia Technical College
Gas Metal Arc Welding - Welding
West Georgia Technical College
High School Diploma -
Newnan High School
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