Shawna M Bailes
Hogansville
Summary
Demonstrates exceptional customer service skills alongside effective inventory management and vendor relations. Utilizes proactive communication to address customer needs and streamline operational workflows, driving business success. Maintains a clean and organized environment, ensuring safety and comfort for all colleagues and patrons.
Overview
17
17
years of professional experience
Work History
Manager
Troup Farm & Yard
LaGrange
06.2025 - 04.2026
- Identified customer needs for projects and managed vendor orders for special requests, maintaining communication from order placement to sale completion.
- Managed inventory through implementation of new receiving processes, inventory control methods, and regular inventory counts.
- Write/place vendor orders weekly for merchandise based on current inventory and projected sales.
- Unload paletted orders from vendor trucks, check in orders and issue check payments to vendors.
- Assist customers in sales, refunds and exchanges via Clover POS system.
- Unload palleted orders from vendor trucks, check in orders and issue check payments to vendors.
- Routine cleaning, maintenance and organization of sales floor, warehouse, and yard, including tending to livestock in yard.
- Upload product photographs and descriptions in preparation for launching online store.
Mobile Health Screening Technician
Health Conservation, Inc.
Rockford
11.2023 - 12.2024
- Served as first point of contact for clients and employees, clearly explaining testing procedures and results while utilizing translation apps and informal sign language to effectively address language barriers.
- Compiled and organized testing files and reports for clients, ensuring timely delivery via email to corporate office following employee testing.
- Received schedule and files from corporate office at least weekly, called clients 48+ hours in advance to verify details of testing site, time, and tests performed.
- Coordinated hotel accommodations based on client schedules, efficiently managing reservations within two days to two weeks.
- Maintained company equipment in optimal operating conditions, including testing equipment, laptops, printers, sound level meters, accessories, vehicles, supplies, and cell phones.
Owner/Operator
KC Family Farm
Hogansville
06.2018 - 09.2023
- Produced skin care products using goat milk from our dairy goats and flowers/herbs from our gardens while ensuring ingredient freshness through trusted preservation methods and First-In-First-Out inventory management.
- Launched and managed Shopify website and point of sale, marketing through Facebook and Instagram using Meta Business Suite to enhance online presence.
- Sold goat milk skincare products, farm fresh eggs, and produce at festivals and fairs across central Georgia, in local businesses in LaGrange, and online via Shopify, shipping products nationwide.
Associate
Troup Farm & Yard
LaGrange
06.2018 - 09.2023
- Assisted customers with product sales and ordering, loading orders into vehicles and trailers by hand or with forklift to ensure timely delivery.
- Wrote and placed weekly merchandise orders from various vendors to maintain stock levels and meet customer demand.
- Unload paletted orders from vendor trucks, check in orders and issue check payments to vendors.
- Unload palleted orders from vendor trucks, check in orders and issue check payments to vendors.
Assistant Manager
Tractor Supply, Co
LaGrange
10.2016 - 05.2018
- Led freight team in stocking freight on truck days and maintaining store sales floor and yard cleanliness daily.
- Managed loss prevention assessments after each freight day, securing high dollar items and ensuring compliance with security protocols.
- Ensured completion of computer training for all employees on essential skills and safety matters.
- Perform all other managerial duties including counting cash in the safe and register tills, opening the store, assisting in scheduling and ongoing employee training, providing customer support in product returns, exchanges and warranty handling, handling Loss Prevention issues including after-hours calls from alarm company, closing the store and alarming security system at night, etc.
Residential Cleaner
Self Employed
Olathe
07.2014 - 05.2016
- Cleaned apartments to exceed company standards after tenant vacates, identifying and reporting necessary repairs to maintenance department.
- Performed cleaning and light maintenance in office, laundry room, mail room, and other public areas to maintain a clean and welcoming environment.
- Painted exterior stairs, public balconies, and railings to enhance community aesthetics and safety.
Assistant Manager
A&S Enterprises DBA MaidPro
Overland Park
05.2013 - 07.2014
- Assisted Office Manager in daily operations of cleaning company, supervising 12-15 employees to ensure efficient workflow.
- Conducted follow-up and reminder calls to clients daily, enhancing client communication and satisfaction.
- Interacted with employees and clients daily via phone and in the field, fostering relationships that contributed to organizational growth.
- Oversee the Safety Training Program and maintain accurate record of training documentation.
- Perform interviews and preserve accurate information in employee files.
- Stocked and refilled cleaning supplies for daily operations.
- Provide regular inventory of supplies to owner for ordering.
Assistant Manager/Community Director
Lindsey Management Company
Shawnee
06.2009 - 10.2012
- Managed staff of five leasing consultants and two maintenance technicians for 420-unit apartment community, ensuring high-quality service and resident satisfaction.
- Hire and train leasing staff in all aspects of apartment sales, office organization, and resident interactions in compliance with all applicable laws and company policy.
- Documented all cash inflow from resident transactions and Pro Shop sales, while scheduling cash outflows for entertainment and supplies to adhere to property budget.
- Maintain cleanliness and safety of all amenities according to applicable laws and company policy.
- Coordinated with vendors and contractors to maintain inventory levels and ensure timely completion of work to meet company standards.
- Interact with local police and fire departments regularly to maintain a positive working relationship between organizations and to strengthen preventative measures against resident safety issues.
- Manage a staff of three Golf Pro Shop/Grill employees on a nine-hole regulation golf course.
Education
Associate - General Studies
KCK Community College
Kansas City, KS06-2008
Skills
- Customer service excellence
- Customer relationship management
- Verbal and written communication
- Attention to detail
- Problem solving
- Team leadership
- Point of sale systems
- Inventory management
- Vendor communication
- Order processing
- E-commerce management
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Manager
Troup Farm & Yard
06.2025 - 04.2026
Mobile Health Screening Technician
Health Conservation, Inc.
11.2023 - 12.2024
Owner/Operator
KC Family Farm
06.2018 - 09.2023
Associate
Troup Farm & Yard
06.2018 - 09.2023
Assistant Manager
Tractor Supply, Co
10.2016 - 05.2018
Residential Cleaner
Self Employed
07.2014 - 05.2016
Assistant Manager
A&S Enterprises DBA MaidPro
05.2013 - 07.2014
Assistant Manager/Community Director
Lindsey Management Company
06.2009 - 10.2012
Associate - General Studies
KCK Community College