Shawnda Cody
Savannah
Summary
Medical Receptionist with over 19 years of extensive experience in healthcare and customer service, adept at EHR management and maintaining accurate health records. Demonstrates strong communication skills and excels in building patient relationships, ensuring a seamless and supportive experience for all. Eager to leverage expertise in document management and customer support to enhance operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
South Coast Medical Group
03.2019 - 11.2025
- Answered phone calls and messages for physicians medical facility, scheduling appointments, and handling patient inquiries.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Direct Support Professional
Assurance Consulting LLC
02.2015 - 02.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Mental Health Caregiver
Choices Of Change
05.2009 - 01.2015
- Assessed and responded to client health concerns by employing therapeutic strategies to support overall well-being.
- Administered prescribed medications and monitored effects to ensure optimal patient outcomes.
- Provided health counseling and education to assist clients in achieving improved life quality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service
Walmart Company
06.2005 - 04.2009
- Handled high volume of inbound calls, ensuring customer satisfaction and retention.
- Generated viable sales leads, contributing to business development and revenue growth.
Education
Associates - Business Management
University of Phoenix
02.2020
Certificate - CNA
Savannah Technical College
07-2010
High School Diploma -
A.E. Beach High School
Savannah, GA05-2006
Skills
- Co-payment collection
- Billing support
- Medical office administration
- Letter preparation
- Typing and filing
- Patient scheduling
- Insurance verification
- Patient reception management
Timeline
Medical Receptionist
South Coast Medical Group
03.2019 - 11.2025
Direct Support Professional
Assurance Consulting LLC
02.2015 - 02.2019
Mental Health Caregiver
Choices Of Change
05.2009 - 01.2015
Customer Service
Walmart Company
06.2005 - 04.2009
Associates - Business Management
University of Phoenix
Certificate - CNA
Savannah Technical College
High School Diploma -
A.E. Beach High School