Shawnte Craig
Covington
Summary
Dynamic professional with extensive experience in customer service and security enforcement. Proven abilities in conflict resolution, effective communication, and team leadership. Ready to enhance customer satisfaction and promote a safe environment. Dedicated customer service professional with over a decade of experience in fast-paced environments. Skilled in conflict resolution, effective communication, and team leadership, ensuring exceptional service and safety standards.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Royal Farms Chicken
Baltimore
09.2011 - 03.2023
- Processed customer transactions accurately and efficiently at busy service counter.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Assisted customers with product selection and inquiries to ensure satisfaction.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Delivered exceptional customer service by addressing concerns promptly and courteously.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Monitored inventory levels at the register and communicated needs to management promptly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Security Officer
Job Corps
Woodstock
04.2013 - 05.2022
- Monitored facility security to ensure safety of residents and staff.
- Conducted regular patrols to deter unauthorized access and identify risks.
- Responded promptly to emergencies, coordinating with local law enforcement when necessary.
- Maintained detailed logs of incidents and daily activities for accurate reporting.
- Enforced site rules and regulations to promote a safe environment for all.
- Provided exceptional customer service while addressing concerns from residents and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Searched bags manually to identify prohibited items and contraband.
Packing, Shipping, and Receiving Assembler
Amazon
Baltimore
12.2008 - 01.2011
- Maintained organized inventory in the receiving area.
- Collaborated with team members to streamline shipping processes.
- Packaged items securely to prevent damage during transit.
- Recorded shipping information using warehouse management systems.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Organized warehouse inventory by item, type, size or product code.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Provided support during peak periods as required.
- Recorded daily shipping and receiving activities into computerized database system.
- Drove overall performance by completing work orders on time.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Stacked finished goods in designated areas within the warehouse.
- Processed customer returns quickly and efficiently.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD05-1996
Skills
- Transaction processing
- Cash handling
- Product knowledge
- Inventory management
- Customer inquiries
- Customer relationship management
- Surveillance monitoring
- Incident reporting
- Security enforcement
- Access control
- Risk assessment
- Conflict resolution
- Attention to detail
- Effective communication
- Team leadership
- Problem solving
- Time management
- Situational awareness
- Alarm monitoring
- Superior customer service
- Detail-oriented
- Conflict resolution techniques
- Investigation documentation
- Premises patrol
- Entrance control
- Patrol operations
- General security
- Screening wands
- Dispatch
- Customer service
- Shipment packing
- Packing
- Box and container packing
- Packing procedures
- Packing speed
- Packing lists
- Packing production
- Efficient packing
- Packing skills
Timeline
Security Officer
Job Corps
04.2013 - 05.2022
Customer Service Cashier
Royal Farms Chicken
09.2011 - 03.2023
Packing, Shipping, and Receiving Assembler
Amazon
12.2008 - 01.2011
High School Diploma -
Paint Branch High School