Tiera Rector
Lithonia
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
22
22
years of professional experience
2019
2019
years of post-secondary education
Work History
Beauty Advisor
Target
Dunwoody
10.2025 - 01.2026
- Advised customers on skincare and beauty product selections
- Assisted in product displays and promotional setups
- Provided exceptional customer service to enhance shopping experience
- Maintained knowledge of current beauty trends and products
- Conducted inventory checks to ensure stock availability
- Collaborated with team to achieve store sales goals
- Responded promptly to customer inquiries and feedback
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
Sales Representative
Adviqo
Atlanta
11.2019 - 12.2025
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed strong relationships with clients to understand their needs.
- Conducted product presentations to educate customers on offerings.
- Collaborated with marketing to create effective sales materials.
- Managed customer inquiries and provided timely solutions.
- Assisted in training new sales team members on processes.
- Maintained accurate records of customer interactions and feedback.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
Retail Sales Associate
Charter Spectrum
Atlanta
11.2011 - 06.2012
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
Inside Sales Representative
Comcast
Jacksonville
09.2006 - 06.2011
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Solicited feedback from customers on product features and service levels.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Monitored competitor activities and recommended changes accordingly.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
Merchandise Associate
Sears
Jacksonville
10.2005 - 10.2006
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Ensured compliance with company policies regarding pricing and promotions.
- Assisted customers in locating desired items and provided advice on product features.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
Cashier Team Lead
Wendys Restaurant
Jacksonville
03.2004 - 08.2005
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Coordinated with other departments when additional support was needed during peak hours.
- Developed strong working relationships with team members to foster collaboration.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH 10.2024 - 03.2026
Associate of Arts - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Sales Development
- Process Improvement
- Proposal Development
- Records Management
- Sales closing
- Network development
- Lead Generation
- Business Development
- Customer Retention
- Customer Service
- Client Account Management
- Customer Needs Assessment
- Revenue Generation
- Client Service
- Relationship selling
- Retention Strategies
- Interpersonal communication skills
- Closing sales
- Negotiation Tactics
- Closing Techniques
- Staff Training
- Prospecting skills
- Complex Problem-Solving
- Product Merchandising
- Exceeds sales goals
- Relationship Building
- Product and service knowledge
- Sales expertise
- Product and Service Sales
- Customer Relationship Building
- Upselling and Cross Selling
- Customer retention abilities
- Performance Improvement
- Customer service
- Sales techniques
- Relationship building
- Team collaboration
- Product presentation
Timeline
Beauty Advisor
Target
10.2025 - 01.2026
Bachelor of Arts - Business Administration
Southern New Hampshire University
10.2024 - 03.2026
Sales Representative
Adviqo
11.2019 - 12.2025
Retail Sales Associate
Charter Spectrum
11.2011 - 06.2012
Inside Sales Representative
Comcast
09.2006 - 06.2011
Merchandise Associate
Sears
10.2005 - 10.2006
Cashier Team Lead
Wendys Restaurant
03.2004 - 08.2005
Associate of Arts - Business Administration And Management
American InterContinental University