Shayla Satterwhite
Newnan
Summary
Detail-oriented professional with expertise in electronic health records and insurance verification. Proven ability to streamline patient registration processes and ensure compliance with healthcare regulations. Dedicated healthcare professional specializing in administrative support and patient coordination. Experienced in managing authorization processes and maintaining compliance, with a focus on enhancing patient access and satisfaction.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Riverwoods Behavioral Health
Riverdale
01.2021 - Current
- Performed administrative support tasks, completing duties within required timeframes.
- Assisted with filing paperwork both electronically and manually.
- Reviewed and processed authorization requests for medical services and procedures.
- Communicated with healthcare providers to clarify patient information and documentation.
- Utilized electronic health record systems to track and manage authorization status.
- Collaborated with insurance companies to confirm coverage details for services requested.
- Identified trends in authorization denials and reported findings for process improvement.
- Managed patient registration processes and maintained accurate records.
Care Host
Walmart Health
Newnan
08.2020 - 01.2021
- Greeted and welcomed patients upon arrival at Walmart Health facility.
- Managed patient check-in process using electronic health record system.
- Coordinated appointment scheduling for multiple healthcare providers efficiently.
- Assisted with patient registration by verifying insurance and personal details.
- Verified patient insurance coverage and eligibility for various healthcare services.
- Communicated with insurance providers to resolve verification discrepancies promptly.
- Reviewed and processed authorization requests for medical services and procedures.
- Verified insurance authorizations with payers via telephone or web-based systems.
Patient Access Supervisor
Piedmont Newnan Hospital
Newnan
05.2007 - 01.2020
- Supervised patient registration processes for effective data collection and management.
- Trained staff on patient access procedures and service excellence standards.
- Coordinated insurance verification to ensure accurate patient coverage information.
- Oversaw compliance with healthcare regulations in patient access operations.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Coordinated patient authorization requests for medical services and procedures.
- Communicated with healthcare providers to gather necessary documentation and information.
- Reviewed patient files to ensure compliance with authorization guidelines and policies.
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ09-2021
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ02-2020
Timeline
Administrative Assistant
Riverwoods Behavioral Health
01.2021 - Current
Care Host
Walmart Health
08.2020 - 01.2021
Patient Access Supervisor
Piedmont Newnan Hospital
05.2007 - 01.2020
Master of Science - Healthcare Administration
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix