Summary
Overview
Work History
Education
Skills
Certification
CUST
Timeline
Generic

Shayla Welborn

Albany

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Asurion
10.2024 - 06.2025

Handled inquiries regarding phone insurance.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Kelly Services
05.2021 - 09.2023
  • Resolved billing issues and processed refunds efficiently.
  • Provided support for device-related challenges.

Customer Service Representative

Conduent
06.2022 - 06.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new representatives on customer service protocols and system navigation.
  • Maintained accurate records of customer interactions using CRM software to ensure efficient follow-up.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Managed escalated issues by coordinating with relevant departments to facilitate timely resolutions.

Customer Service Representative

Teleperformance
03.2016 - 10.2017

Cook/Cashier

Dairy Queen
11.2014 - 01.2015
  • Preschool Teacher

Administrative

Aide Small Voices
04.2011 - 06.2013
  • Assistance Small Voices, Portsmouth Va 04/2010-04/2011

Education

AS - General Studies

South Georgia Technical College
10.2014

Skills

  • Call Center
  • Customer Service
  • Customer Support
  • Typing
  • Data Entry
  • English

Certification

  • High school diploma
  • May 2011 to Present

CUST

  • Communication
  • Proven ability to communicate effectively in diverse environments
  • Confer with customers by telephone or email to provide information
  • Proficient at using Microsoft Office, Window 7,8,10, Word Perfect, Excel, Outlook Express, Copy Machine, Fax Machine.
  • Educator
  • Instruct children in activities designed to promote social, physical, and intellectual growth
  • Attend to children basic needs such as: feeding, dressing, and changing diapers
  • Help in aiding the pickup and drop off of students at regular schedule locations
  • Supervision
  • Provided leadership, instruction, and supervision
  • Skills Computer Skill
  • Data Entry
  • Administrative Assistant
  • Filing
  • Making Copies
  • Email
  • Faxing
  • Customer Service/Salesman
  • Authorized to work in the US for any employer

Timeline

Customer Service Representative

Asurion
10.2024 - 06.2025

Customer Service Representative

Conduent
06.2022 - 06.2023

Customer Service Representative

Kelly Services
05.2021 - 09.2023

Customer Service Representative

Teleperformance
03.2016 - 10.2017

Cook/Cashier

Dairy Queen
11.2014 - 01.2015

Administrative

Aide Small Voices
04.2011 - 06.2013

AS - General Studies

South Georgia Technical College
Shayla Welborn