Shaymon Griffin
Atlanta
Summary
Dedicated customer service professional with strong communication and interpersonal skills. Experienced in ensuring customer satisfaction and enhancing service delivery. Seeking an Entry-Level Position to leverage skills and contribute to company success while pursuing opportunities for growth.
Overview
9
9
years of professional experience
Work History
Lead Server
Fin N Feathers
Atlanta, GA
04.2023 - Current
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Accounts Receivable Coordinator
Jays Custom Cars
Conyers, GA
03.2023 - 03.2025
- Managed customer accounts and invoices for services rendered.
- Resolved customer billing disputes, credit issues, and discrepancies to ensure timely payments.
- Processed daily cash receipts and completed bank deposits at the end of each business day.
- Maintained detailed records of all collections activities including contact attempts and payment arrangements made with customers.
- Utilized daily audit information to update aging reports.
Receptionist
Lash Typ
Atlanta, GA
02.2019 - 03.2023
- Managed client check-ins and check-outs during peak hours, enhancing overall client flow.
- Answered phone calls, scheduled and confirmed appointments.
- Delivered clear information about services offered, improving client understanding and satisfaction.
- Verified client information and handled sensitive information.
- Processed payments and maintained accurate transaction records.
Sales Representative
Forever 21
Buford, GA
06.2017 - 02.2019
- Collaborated with team members to create sales strategies and promotions that increased customer engagement.
- Maintained store front, demonstrating new product features seasonally.
- Coordinated visual merchandising to align with current fashion trends and promotions.
- Managed customer inquiries, delivering recommendations and solutions to improve satisfaction.
Education
High School Diploma -
Peachtree Ridge Highschool
Suwanee, GA05.2013
Skills
- Invoicing and payment
- Problem-Solving
- Account Maintenance
- Compliance Knowledge
- Persistence & Efficiency
- Data Analysis
- High-Volume
- Suggestive Selling
- Microsoft Office
- Positive and Professional
Timeline
Lead Server
Fin N Feathers
04.2023 - Current
Accounts Receivable Coordinator
Jays Custom Cars
03.2023 - 03.2025
Receptionist
Lash Typ
02.2019 - 03.2023
Sales Representative
Forever 21
06.2017 - 02.2019
High School Diploma -
Peachtree Ridge Highschool