Shayna Forde
Atlanta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Able Pelvic Physical Therapy
12.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the company database.
- Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases.
- Perform a full range of support assignments.
- Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases.
- Provide support to HR specialists involved in one or more specialties such as classification, employee benefits, recruitment and staffing; security, etc.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Patient Care Coordinator
Able Pelvic Physical Therapy M-F, 40hrs A Week
12.2021 - 12.2022
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
Office Administrator
Able Pelvic Physical Therapy M-F 40hrs A Week
10.2017 - 12.2021
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Assisted in training temporary employees for special projects.
- Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
Client Manager
Self Investment Enrichment Services M-F 30Hrs
06.2015 - 10.2017
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Scheduled and attended meetings with clients and prospective clients as requested.
Education
No Degree - Health Sciences
Georgia State University
Atlanta, GA12.2025
High School Diploma -
Luella High School
Locust Grove, GA05.2015
Skills
- Decision making
- Verbal and Written Communication
- Customer Service
- Problem Solving
- Administrative Supervision
- File and Records Management
- Teamwork
- Self-Management
- Flexibility
- HR Support
- Staff Training
- Compensation and Benefits
Timeline
Office Manager
Able Pelvic Physical Therapy
12.2022 - Current
Patient Care Coordinator
Able Pelvic Physical Therapy M-F, 40hrs A Week
12.2021 - 12.2022
Office Administrator
Able Pelvic Physical Therapy M-F 40hrs A Week
10.2017 - 12.2021
Client Manager
Self Investment Enrichment Services M-F 30Hrs
06.2015 - 10.2017
No Degree - Health Sciences
Georgia State University
High School Diploma -
Luella High School
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