Shayna Keyes
Conyers Nissan
Covington
11
years of professional experience
Work History
BDC Remote Agent
2 Months- Tracked internet inquiries in CRM to maintain accurate customer records and timely follow-up.
- Managed inbound and outbound calls to qualify leads and support appointment scheduling.
- Coordinated sales appointments with customers, consultants, and managers to support showroom traffic.
Sales Associate
6 Months- Conducted vehicle demonstrations and test drives to support confident purchasing decisions.
- Explained financing options, lease terms, and trade-in details with clear, accurate communication.
- Built strong product knowledge across Kia inventory to guide customers toward suitable vehicle selections.
- Managed customer follow-up through CRM to maintain engagement and appointment readiness.
BDC Agent
8 Months- Managed inbound calls, emails, and online leads, scheduling appointments for sales and service teams.
- Contacted prospects through CRM to follow up on vehicle inquiries and pending showroom visits.
- Coordinated appointment confirmations, reminders, and rescheduling to support consistent showroom traffic.
- Documented customer interactions accurately, maintaining organized lead records and status updates.
BDC Representative
4 Years 5 Months- Handles all incoming internet and phone leads
- Ensures prospects are informed of company promotionsHandle all incoming internet and phone leads
- Present initial financing options based on customer needs
- Schedules appointments and conducts follow-ups with “no-shows”
- Monitored email and responded to inquiries promptly to ensure customer satisfaction
Customer Service Representative
6 Months- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Applied company policies to identify immediate resolutions for customer issues, enhancing service delivery.
- Answered incoming customer phone calls, addressing inquiries and resolving issues effectively.
- Participated in training sessions to maintain up-to-date knowledge of product offerings and company policies.
Patient Care Associate
7 Months- Assisted individuals in developing behavioral, social, and life skills to promote independence and overall well-being.
- Transported individuals for community outings or scheduled appointments to enhance their access to social and health services.
- Maintained accurate case management reports to support effective client care and decision-making.
Customer Communication MGR
1 Month- Oversaw sales team activities and resolved negative customer feedback to enhance customer experience.
- Managed activities of all the sales team members, and addressed negative customer feedback.
- Prepared and analyzed CRM reports to pinpoint areas needing improvement.
- Oversaw Payless Shoes' social media channels in Tucker, GA
Education
G.E.D - Computer Science
Skills
Call management
Documenting information
Organizational skills
Data documentation
Critical thinking
Goal-oriented mindset
Personal Information
Title: Exceptional Client Communications Manager with 10+yrs of experience in Clerical and Customer Service. Self-starter, and able to manage multiple projects.
Timeline
BDC Remote Agent
Conyers Nissan
08.2026 - 10.2026Read More
Sales Associate
Sons Kia
01.2026 - 07.2026Read More
BDC Agent
Stone Mountain Honda
04.2025 - 12.2025Read More
BDC Representative
Conyers Nissan
09.2020 - 02.2025Read More
Customer Service Representative
Chico's FAS
03.2019 - 09.2019Read More
Patient Care Associate
Advantage Behavioral Health
07.2018 - 02.2019Read More
Customer Communication MGR
Jim Ellis Auto Group
03.2016 - 04.2016Read More
Dekalb Tech
G.E.D from Computer Science
Read More