Shaynna Barner
Midland,GA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Military Frames And Gifts
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed order processing and tracking to ensure timely delivery.
- Improved customer satisfaction by consistently providing exceptional service and addressing issues promptly.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
Mortgage Loan Officer
Rocket Mortgage
08.2021 - 05.2023
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Processed loan applications and monitored progress from start to finish.
- Reviewed loan files and updated to match current standards.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Wireless Sales Consultant
Cellular Sales Verizon
04.2020 - 08.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Manager
Macys Department Store
12.2009 - 02.2020
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Managed day-to-day staffing and handled scheduling for all store employees and executive staff.
Education
High School Diploma -
Rogers High School
Newport, RI06.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Process improvements
- Database management
- Microsoft teams
- Microsoft dynamics 365
- Google docs expertise
Timeline
Store Manager
Military Frames And Gifts
07.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
08.2021 - 05.2023
Wireless Sales Consultant
Cellular Sales Verizon
04.2020 - 08.2021
Sales Manager
Macys Department Store
12.2009 - 02.2020
High School Diploma -
Rogers High School
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