SHAYVONN BENJAMIN
Lithia Springs
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer relations and complaint resolution. Skilled in database entry and maintaining confidentiality, I effectively trained staff and coordinated operations to enhance productivity. Committed to quality assurance, I consistently achieved organizational goals while fostering strong client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
GXO LOGISTICS
03.2024 - 07.2025
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Dispatcher
MR L CLARK TOWING
04.2023 - 07.2025
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Production Worker
SOUTHER TEA
02.2021 - 01.2023
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
Sales Manager
Sam's Club
02.2018 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Certificate of Technical Studies - WELDING
Fortis College
Smyrna, GA07-2020
SOUTHSIDE HIGH
Selma, AL08-2004
Skills
- Bookkeeping
- Records retrieval
- Database entry
- Research
- Maintains confidentiality
- Quality assurance
- Welding inspection
- Overhead crane operation
- Flux core arc welding
- Weld inspections
- Complaint resolution
- Training and mentoring
- Staffing coordination
- Metric tracking
Certification
- WELDING
Languages
English
Full Professional
Timeline
Clerk
GXO LOGISTICS
03.2024 - 07.2025
Dispatcher
MR L CLARK TOWING
04.2023 - 07.2025
Production Worker
SOUTHER TEA
02.2021 - 01.2023
Sales Manager
Sam's Club
02.2018 - 02.2021
Certificate of Technical Studies - WELDING
Fortis College
SOUTHSIDE HIGH
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