Shea Corley
Duluth
Summary
Dynamic professional with experience at The Walt Disney Company, excelling in creative problem-solving and effective communication. Proven ability to enhance guest experiences and foster teamwork, while training new staff. Recognized for attention to detail and empathy, contributing to a positive atmosphere and improved operational efficiency.
Experienced with supervising and engaging children in various activities, ensuring safe and enjoyable environment. Utilizes effective communication and conflict resolution skills to manage group dynamics and enhance camper experiences. Track record of fostering teamwork, adaptability, and leadership in diverse and dynamic settings.
Overview
4
4
years of professional experience
Work History
Food/Beverage Quick Serve Cast Member and Trainer
The Walt Disney Company
08.2024 - 08.2025
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Promotion to Employee Trainer
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
Summer Camp Counselor/Front Office Assistant
City Of Duluth
05.2021 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
Education
Bachelor of Arts - Digital Communications And Multimedia
Truett McConnell University
Cleveland, GA12-2026
Skills
- Creative problem-solving
- Effective listener
- Understanding interactions
- Attention to detail
- Patience and empathy
Timeline
Food/Beverage Quick Serve Cast Member and Trainer
The Walt Disney Company
08.2024 - 08.2025
Summer Camp Counselor/Front Office Assistant
City Of Duluth
05.2021 - Current
Bachelor of Arts - Digital Communications And Multimedia
Truett McConnell University
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