Shealin Bailey
Calhoun
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Front Line Worker
KC Corner
Fairmount
11.2024 - Current
- Processed sales transactions accurately and efficiently using cash registers or point of sale systems.
- Utilized problem solving skills to troubleshoot issues with register systems or other equipment malfunctions.
- Answered phone calls, directed inquiries to the appropriate departments, and took messages as needed.
Customer Service Specialist
Dollar General
Calhoun
04.2023 - 11.2024
- Generated reports on customer feedback, trends, and other metrics for management review.
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Maintained a high level of professionalism while interacting with customers via phone
Education
High School Diploma -
Sonoraville High School
Calhoun, GA05-2024
Skills
- Up-selling strategies
- Complaint handling
- Cash handling expertise
- Workplace safety
- Promotional support
- Refunds processing
- Inbound call answering
Timeline
Front Line Worker
KC Corner
11.2024 - Current
Customer Service Specialist
Dollar General
04.2023 - 11.2024
High School Diploma -
Sonoraville High School