Summary
Overview
Work History
Education
Skills
Timeline
5b

Sheila Burch

Lithonia,GA

Summary

A multi-functional, challenging business setting requiring strong customer service and problem solving skills, combined with a proven track record with client management and customer focused roles. A role in which my vast customer service and coaching experience are utilized to improve customer service quality levels to positively impact customer satisfaction survey results. Utilize strong interpersonal skills to ensure development of subordinates Unique combination of analytical and mathematical strengths as well as interpersonal skills Identify areas that need improvement and implement a plan to reach a goal using feedback from survey results Capability to project and manage accounts using proficient multiple data applications in MS Office, that allows me to project with confidence and professionalism the appropriate words and correct grammar Use expertise to understand customer needs by actively listening and asking probing questions Conducted team meetings to relay departmental news and new product information Authorized to work in the US for any employer Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Senior Executive Assistant / Team Coordinator

Katmai Government Services
03.2024 - Current

Senior Executive Assistant / Team Coordinator CDC

Executive Assistant to Nancy Norton

Office of Acquisitions (OAS ) Office of Financial Resources (OFR)

Contractor - Atlanta, GA

Contract will end 08/23/2024

Katmai Government Services

Project Manager Al Holston 703-310-1998

  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Managed travel itineraries and logistics for accommodations for over several employees.
  • Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
  • Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
  • Streamlined executive schedules by managing appointments, meetings, and travel arrangements to ensure smooth daily operations.
  • Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Maintained daily appointment calendars for president and executive vice president.
  • Increased team collaboration by organizing regular departmental meetings, distributing agendas, and recording minutes for future reference.
  • Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
  • Handled scheduling and logistics planning for conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Monitored incoming correspondence, emails, snail mail and other publications for management members.
  • Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Took notes and dictation at meetings.

Senior Executive Assistant

CDC Contractor Tanaq Government Services
01.2021 - 02.2024

Contractor Tanaq Government Services

Analysis, and Coordination (IMAC); Office of the Chief of Staff (OCOS); Office of the Director (OD) (Full time, Mon.-Fri., 8 a.m.-5 p.m.

Project Manager Alison Bramhall 773-255-8021

  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for several executives.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Managed travel itineraries and logistics for accommodations for several employees.
  • Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Handled scheduling and logistics planning for conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.
  • Timekeeper TASNET, EASI
  • Trained in COCUR, CAMS,

Executive Assistant /Program Analyst II

CDC Contractor Libra Management
01.2020 - 01.2021
  • Libra Management Division of Issues Management, Analysis, and Coordination (IMAC); Office of the Chief of Staff (OCOS); Office of the Director (OD) (Full time, Mon.-Fri., 8 a.m.-5 p.m.

Project Manager Milton Mollison 770-760-8838

  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Negotiated with vendors to secure cost-effective services and materials, contributing to budget efficiency.
  • Gathered, documented, and modeled data to assess business trends.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.

Education

BBA - Business Management

North Georgia College & State University
Dahlonega, GA
06.1979

Skills

  • Calendar Management Proficiency
  • Exceptional interpersonal skills
  • Meticulous attention to detail
  • Share Drive
  • Microsoft
  • Word
  • Power Point
  • Outlook
  • Concur
  • Omegalytics
  • TASNET
  • EASI
  • Onboarding
  • UDO
  • CCPS

Timeline

Senior Executive Assistant / Team Coordinator

Katmai Government Services
03.2024 - Current

Senior Executive Assistant

CDC Contractor Tanaq Government Services
01.2021 - 02.2024

Executive Assistant /Program Analyst II

CDC Contractor Libra Management
01.2020 - 01.2021

BBA - Business Management

North Georgia College & State University
Sheila Burch