Sheila Owens
Atlanta
Summary
Dedicated intake coordinator with extensive experience in managing high call volumes and streamlining scheduling processes. Skilled in maintaining accurate clinical charting and ensuring compliance with healthcare regulations, contributing to efficient patient care and satisfaction.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
ELM Management
Atlanta, GA
04.2024 - Current
- Coordinated patient intake processes, ensuring timely and accurate data collection.
- Schedule appointments for referred clients from healthcare physicians, law firms, and funding
companies using EClinicalWorks (EMR/Practice Management System) - Document all interactions and patient scheduling details accurately in patient accounts within
the EClinicalWorks system - Managed appointment scheduling and follow-up communications for optimal patient flow.
- Ensure that all records are maintained in compliance with healthcare regulations, including
HIPAA - Collect and verify new patient demographics and medical records when necessary to complete
the scheduling process. - Track appointment requests received via phone, email, fax, and Referral MD, ensuring all
information is accurately documented and processed in a timely manner - Managed high call volumes while maintaining exceptional customer service for new patients.
Patient Scheduler
Atlanta Interventional Institute
Atlanta, GA
02.2022 - 03.2024
- Scheduled patient appointments using advanced scheduling software to optimize clinic workflow.
- Managed patient intake processes, verifying insurance details and collecting necessary documentation for appointments.
- Coordinated communication between patients and healthcare providers, ensuring information accuracy and timely responses.
- Developed and maintained organized appointment records, enhancing accessibility for medical staff and reducing errors.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Managed high call volumes while maintaining exceptional customer service for new patients.
Surgery Scheduler
Surgery Partners
Atlanta, GA
02.2020 - 01.2022
- Managed patient communications, providing clear instructions and support throughout the scheduling process.
- Collaborated with interdisciplinary teams to streamline surgery bookings and enhance workflow efficiency.
- Monitored surgical schedules, promptly addressing conflicts and adjusting appointments as needed.
- Monitored surgical schedules, promptly addressing conflicts and adjusting appointments.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Updated patient records to reflect upcoming surgeries and medical histories.
Optometrist Assistant
Vani Vision
Atlanta, GA
02.2012 - 01.2020
- Supported optometrists during examinations by preparing necessary equipment and materials.
- Educated patients on contact lens care and usage for optimal eye health.
- Coordinated appointment schedules to maximize clinic efficiency and minimize wait times.
- Assisted with patient intake, ensuring accurate data entry and record management.
- Maintained inventory of optical supplies, ensuring availability of essential products for patient care.
- Trained new staff on office procedures and customer service standards to enhance team performance.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Education
High School Diploma -
Louisville High School
Louisville, GA05-1994
Skills
- Appointment scheduling
- Insurance verification
- Follow-up coordination
- High-volume communication
- Clinical charting
- Multitasking and organization
Timeline
Intake Coordinator
ELM Management
04.2024 - Current
Patient Scheduler
Atlanta Interventional Institute
02.2022 - 03.2024
Surgery Scheduler
Surgery Partners
02.2020 - 01.2022
Optometrist Assistant
Vani Vision
02.2012 - 01.2020
High School Diploma -
Louisville High School