Sheila M Smith

Business Manager

Advantage Behavioral Healthcare Systems

02.2003 - Current

Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Communicated with customers and vendors positively with particular attention to problem resolution.
Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Executed business plans to further strengthen and maximize territory sales and profits.
Streamlined business processes by implementing new project management tools and techniques.
Coordinated team schedules to keep shifts properly staffed during busy periods.
Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
Maintained weekly financial task