Shekaria Williams

Handled high-volume inbound and outbound calls, assisting customers with reservations, rentals, and general inquiries

• Delivered excellent customer service by actively listening, resolving concerns, and providing clear, accurate information

• Assisted customers with booking, modifying, and canceling reservations while ensuring accuracy and efficiency

• Explained rental policies, pricing, insurance options, and additional services to customers

• De-escalated customer concerns and resolved issues professionally to maintain customer satisfaction

• Accurately documented all customer interactions and updates in the system

• Coordinated with branch locations to address vehicle availability, special requests, and service issues

• Processed payments and verified customer information while maintaining attention to detail

• Maintained performance metrics such as call time, quality scores, and customer satisfaction ratings

• Demonstrated strong multitasking skills by navigating multiple systems while speaking with customers

• Followed company policies and procedures while maintaining professionalism in a fast-paced environment

• Greeted customers promptly with a friendly attitude to create a welcoming experience
• Prepared coffee, espresso drinks, and food items accurately while maintaining speed and quality standards
• Operated POS system to process cash, card, and mobile orders efficiently
• Delivered excellent customer service by answering questions, resolving concerns, and ensuring order accuracy
• Maintained a clean and organized workspace, including counters, equipment, and dining areas
• Restocked supplies and ingredients to ensure smooth daily operations
• Worked collaboratively with team members to handle high-volume rush periods
• Followed food safety, sanitation, and health regulations at all times
• Assisted with opening and closing duties, including cleaning, stocking, and basic cash handling
• Managed multiple tasks at once while maintaining professionalism in a fast-paced environment
• Promoted menu items and upsold products to enhance the customer experience and increase sales

• Greeted every customer with high energy and a friendly attitude to create a welcoming and positive environment
• Prepared smoothies quickly and accurately while maintaining quality, consistency, and presentation standards
• Led shift operations by supporting team members, assigning tasks, and ensuring smooth workflow during peak hours
• Delivered excellent customer service by answering questions, resolving concerns, and building customer relationships
• Educated customers on menu options, ingredients, and nutritional benefits to support their health and fitness goals
• Operated POS system to process cash, card, and mobile transactions with accuracy
• Performed keyholder responsibilities, including opening and closing the store, securing the location, and handling cash control procedures
• Completed opening and closing duties such as cash counts, preparing deposits, and finalizing daily reports
• Trained and coached new employees on smoothie preparation, cleanliness standards, and customer service expectations
• Maintained cleanliness and sanitation of equipment, prep areas, and customer spaces in compliance with health regulations
• Monitored inventory levels, restocked supplies, and communicated shortages to management
• Promoted upselling by recommending add-ons, enhancers, and featured products to increase sales
• Maintained professionalism and efficiency in a fast-paced environment while meeting performance goals

Greeted every customer with a friendly, positive attitude to create a welcoming and engaging environment

• Delivered excellent customer service by actively listening, resolving concerns, and ensuring customer satisfaction

• Led front-end operations by supporting and guiding cashiers during high-volume shifts

• Accurately processed cash, credit, and mobile payments while maintaining balanced registers

• Built genuine connections with customers to encourage repeat business and brand loyalty

• Trained and mentored new team members on POS systems, service standards, and daily procedures

• Maintained strong product knowledge to answer questions, make recommendations, and upsell items

• Managed shift flow by assigning tasks, assisting team members, and keeping lines moving efficiently

• Performed keyholder responsibilities, including opening and closing the store, securing the premises, and handling cash control procedures

• Completed opening and closing duties such as cash counts, preparing deposits, securing registers, and finalizing daily reports

• Ensured cleanliness, organization, and a professional appearance of the front-end area

• Monitored inventory at the register and communicated restocking needs to management

• Maintained composure and professionalism in fast-paced environments while meeting performance goals