Shekinah White
Commerce
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Host
Applebee's Neighborhood Grill & Bar
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Substitute Teacher
ESS
10.2023 - Current
- Follows classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upholds classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Implements classroom management techniques to maintain positive learning environment.
Dry Selector
Aldi
04.2022 - 10.2023
- Operated device to select and record inventory for selected location with accuracy.
- Evaluated supplies and product inventory to check for quality and quantity.
- Reviewed case counts and created tickets for merchandise locations and delivered to appropriate staging lane.
- Followed safety working tips in accordance with OSHA standards and maintain a clean and organized accident-free work area
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Lead Brand Ambassador
Ralph Lauren
05.2021 - 06.2023
- Performed daily transactions of $10,000+ while upselling to meet daily revenue targets and increase average per transaction (APT)
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Built a rapport with regular customers and maintained effective, professional relationships with store employees and bulk buyers
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Streamlined event coordination processes for greater efficiency and better overall outcomes.
Tax Agent
SITEL Inc.
02.2021 - 05.2021
- Took ownership of 25+ inbound calls and email inquiries from customers to assist with portal access, password resets, troubleshooting and escalations to senior management.
- Educated customers on tax form codes, IRS return status, and claim statuses related to dependents or businesses.
- Maintained a positive average for customer satisfaction each quarter for the department and maintained stellar customer satisfaction survey ratings.
- Followed all company standards regarding paperwork, labor laws, cash management and loss prevention, and revenue.
- Assisted clients with complex tax situations, ensuring compliance with federal and state regulations.
- Communicated in writing to complete case and detailed reports regarding incidents and/or discrepancies to management and leadership in salesforce.
Greeter
UGA Library
07.2020 - 08.2021
- Ensured cleanliness of store's interior, exterior, restrooms, and all common areas that customers occupy.
- Supervised loading and off-loading of store deliveries and ensures access to entrances for personnel.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers with accurate responses.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Education
Associate of Applied Science - Radiologic Technology
Athens Technical College
Athens, GA12-2027
Associate of Science -
Georgia State University
Atlanta, GA03-2022
TESOL Certificate - Teaching English to speakers of other languages
International Open Academy
07.2020
Honors Diploma - Cum Lade
Salem High School
Conyers, Ga05.2018
Skills
- Effective Multitasking
- Exceptional customer service
- Cash handling expertise
- Strong communication skills
- Point of sale (POS) system operations
- Team collaboration
- Professional appearance
- Up-selling techniques
Knowledge And Skills
- Customer Support
- Medical Terminology
- Inbound Support
- Salesforce
- Claims Management
- MS Excel
Timeline
Host
Applebee's Neighborhood Grill & Bar
11.2024 - Current
Substitute Teacher
ESS
10.2023 - Current
Dry Selector
Aldi
04.2022 - 10.2023
Lead Brand Ambassador
Ralph Lauren
05.2021 - 06.2023
Tax Agent
SITEL Inc.
02.2021 - 05.2021
Greeter
UGA Library
07.2020 - 08.2021
TESOL Certificate - Teaching English to speakers of other languages
International Open Academy
Associate of Applied Science - Radiologic Technology
Athens Technical College
Associate of Science -
Georgia State University
Honors Diploma - Cum Lade
Salem High School
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