Shekira Shuler
Douglasville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Claims Representative
Blue Cross & Blue Shield of SC
Columbia
03.2022 - 04.2025
- Collaborated with fellow team members to manage large volume of claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Adhered to all company policies and procedures when dealing with customers.
Medical Receptionist
Carenet
Remote
04.2018 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed incoming calls and scheduled appointments for patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Sales Representative
Spectrum
Columbia
06.2015 - 04.2018
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Richland Northeast High School
Columbia, SC06-2016
Some College (No Degree) -
Ultimate Medical Academy
Clearwater, FLSkills
- Claims processing
- Coverage analysis
- Settlement negotiation
- Regulatory compliance
- Data entry
- Customer service
Timeline
Claims Representative
Blue Cross & Blue Shield of SC
03.2022 - 04.2025
Medical Receptionist
Carenet
04.2018 - 02.2022
Sales Representative
Spectrum
06.2015 - 04.2018
High School Diploma -
Richland Northeast High School
Some College (No Degree) -
Ultimate Medical Academy
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