Shelby Bales
Dallas
Summary
Results-oriented professional with a proven track record of over 4 years in fast-paced environments. Dedicated to making a significant impact on company success. Adept at delivering exceptional service and fostering a positive atmosphere. Committed to providing top-notch customer experiences. Passionate about exceeding expectations and consistently delivering high-quality service. Eager to contribute skills and expertise to drive customer satisfaction and business growth.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Patient Support Shift Lead
React Diagnostics
04.2020 - Current
- Promoted twice within first year of employment and received Employee of the Month
- Provided high-level customer support, addressing inquiries through phone, email, and live web chat
- Led a team of patient support representatives, training and guiding new staff on best practices for customer interaction
- Handled escalated calls and resolved complex issues with empathy, ensuring customer satisfaction and retention
- Managed multiple tasks simultaneously, including tracking team performance/metrics and meeting deadlines
- Demonstrated adaptability by transitioning to remote work and maintaining high performance in a dynamic environment
- Work effectively alone and in a team setting
- Worked with several different departments to assist patients most effectively
Education
Bachelor's - Organizational Management, Banking and Finance
Eastern Florida State College
Melbourne, FLSkills
Effective Multitasking
Effective Problem Resolution
Customer service focus
Team motivation
Consistent Reporting Practices
Employee training
Effective Conflict Management
Team Leadership
Strong verbal and written communication
Daily workflows
Timeline
Patient Support Shift Lead
React Diagnostics
04.2020 - Current
Bachelor's - Organizational Management, Banking and Finance
Eastern Florida State College
Similar Profiles
Ahmed AnisAhmed Anis
Business Development Manager at React menaBusiness Development Manager at React mena
Scott JantzScott Jantz
Owner/ Operator at React Fire Protection Ltd.Owner/ Operator at React Fire Protection Ltd.
Quilene SouthallQuilene Southall
Warehouse Worker at REACT IndustriesWarehouse Worker at REACT Industries