Shelby Barker
Columbus
Summary
I am a hard-working and driven individual who isn't afraid to face challenges. I'm responsible, passionate about my work and a quick learner. I am open and honest, don't believe in misleading others, and try to be fair in everything I do. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency, and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
6
6
years of professional experience
Work History
Office Manager
Peachtree Properties Management
11.2023 - 02.2025
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained confidential records relating to personnel matters.
- Created and managed budgets for travel, training, and team-building activities.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Access Representative
Saint Francis Heart Hospital
05.2023 - 10.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Addressed bad debts in line with set protocols.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
Key holder
Miles to go too
06.2019 - 05.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Radiology
Columbus Technical College
Columbus, GA05-2027
High School Diploma -
Harris County High School
11.2021
Skills
- Customer service
- Food service
- Communication skills
- Time management
- Patient education
- Scheduling coordination
- Office management
- Clinic experience
- Billing
- Bookkeeping
- Organizational skills
Timeline
Office Manager
Peachtree Properties Management
11.2023 - 02.2025
Patient Access Representative
Saint Francis Heart Hospital
05.2023 - 10.2023
Key holder
Miles to go too
06.2019 - 05.2023
Radiology
Columbus Technical College
High School Diploma -
Harris County High School
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