Shelby Bowen
Fairmount
Summary
Overview
10
10
years of professional experience
Work History
Clinical Assistant & Medical Assistant Trainee
Southern Pain and Spine Associates
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Prepared examination rooms and sterilization of equipment following clinical guidelines.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Dining retail rep
Piedmont Healthcare
08.2015 - Current
- Responsible for food production activities for all visiting customers/patients
- Accountable for sanitation duties such as preparation of customer/patient menu items
- Provide and practice excellent quality customer service
- Support other staff with service functions and duties which consist of set up and serve in the dietary
- Practice safe storeroom techniques in storing perishable and non-perishable food items
- Excellent communication skills with all members of the staff in the dietary
- Maintain a clean and safe work environment by practicing sanitary food handling and preparation techniques
Barista Manager
Vex-Go Coffee Company
12.2022 - 01.2024
- Checked inventory daily
- Managed 3 employees at a time on the floor
- Helped run and schedule campaign posts
PBX Operator
Piedmont Healthcare
09.2021 - 01.2022
- Answered in-bound phone calls and transferred phone calls to their desired location
- Scheduled and checked in patients, for out-patient procedures
- Gained knowledge of Epic Healthcare Software
- Learned and use medical terminology on a daily basis (X-Ray, PET, Ultrasound, and Lab orders)
- Provided excellent customer service while answering family and patient care givers questions while following HIPPA guideline
Assistant Store Manager
Chattahoochee Technical College
01.2019 - 05.2021
- Accountable for operating the cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits
- Maintain stocking shelves and take inventory per store schedule
- Executes merchandising standards, promotion standards, creating displays, etc
- Key holder with opening and closing responsibilities
- Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable
- Balances cash, credit cards and checks to register tapes
- Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy
- Compiles data for end-of-month reporting
- Investigates the reason for cash drawers not balancing
Education
Diploma -
Pickens County High School
Jasper, GA05.2013
Skills
- Appointment scheduling
- Patients' vital signs
- Patient care coordination
- Medical terminology
- Telephone etiquette
- Clinical support
- Specimen collection
- Patient scheduling
- Specimens collection and processing
Timeline
Clinical Assistant & Medical Assistant Trainee
Southern Pain and Spine Associates
09.2024 - Current
Barista Manager
Vex-Go Coffee Company
12.2022 - 01.2024
PBX Operator
Piedmont Healthcare
09.2021 - 01.2022
Assistant Store Manager
Chattahoochee Technical College
01.2019 - 05.2021
Dining retail rep
Piedmont Healthcare
08.2015 - Current
Diploma -
Pickens County High School
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