Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Freeman

Chatsworth

Summary

I am a versatile and dedicated professional with experience in data entry and communication. I've had the opportunity to contribute to streamlining operations and improving efficiency, which has helped enhance client satisfaction. I’m comfortable in dynamic environments, where I’m able to manage multiple tasks and adapt to changing situations.

I’ve also gained hands-on experience with sorting, loading, and unloading packages in fast-paced settings, always striving to ensure deliveries are accurate and timely. I take pride in my physical endurance and attention to detail, which have helped me maintain high standards in my work.

In addition, I’ve worked in customer service and transaction processing in retail, where I’ve learned the importance of clear communication and being attentive to customer needs. I always aim to resolve conflicts in a respectful manner and ensure that tasks are completed accurately and efficiently.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

American Plumbing Professionals
11.2022 - 02.2025
  • Accurately managed and processed client invoices, ensuring timely issuance and strict adherence to payment terms. Collaborated with the finance team to address discrepancies, track payments, and resolve billing inquiries.
  • Performed comprehensive audits of completed jobs, meticulously reviewing all project documentation, job details, and costs to ensure financial accuracy and compliance with company policies and industry standards. Identified and rectified any discrepancies in reporting or job completion.
  • Developed and submitted detailed, client-specific quotes based on project scope and requirements. Worked closely with sales and technical teams to ensure quotes were accurate, competitive, and aligned with customer expectations and business goals.
  • Oversaw the finalization of projects from start to finish, ensuring all tasks were completed to specification, on time, and within budget. Coordinated with technicians and project managers to verify that all deliverables met quality standards before final approval.
  • Ensured all necessary paperwork, including contracts, permits, and technical specifications, were accurately completed and submitted before the completion of each job. Maintained organized records to guarantee full compliance with industry regulations and internal policies.
  • Monitored technician progress and performance throughout job execution, tracking real-time updates on project status, ensuring that deadlines and quality standards were met. Utilized tracking systems to report on technician availability, job completion rates, and overall efficiency.
  • Effectively categorized and updated job statuses, utilizing project management software to track stages of completion. Ensured that jobs were accurately classified based on their current status—whether in progress, completed, or pending—enabling seamless workflow and resource allocation.
  • Served as the primary point of contact for clients, maintaining regular communication to provide job updates, address concerns, and ensure satisfaction throughout the project lifecycle. Managed expectations, resolved issues promptly, and fostered long-term client relationships to drive repeat business and referrals.

Package Handler

UPS
07.2019 - 11.2022
  • Efficiently loaded and unloaded delivery trucks, ensuring packages were handled with care and accuracy, while adhering to strict timelines. Consistently met delivery deadlines by maintaining speed without compromising quality.
  • Demonstrated reliability by consistently meeting the time requirements for the early morning preload shift, ensuring all tasks were completed within the designated window to prepare trucks for the day's deliveries.
  • Proactively relocated delivery trucks to designated spots, ensuring they were properly prepared for the next day's deliveries. Streamlined operations by ensuring all vehicles were staged for optimal routing and timely dispatch.
  • Collaborated with delivery drivers to ensure the safe and efficient unloading of packages. Assisted with navigation and organization of deliveries, contributing to the timely and accurate completion of daily routes.
  • Sorted packages according to size, weight, and destination, ensuring accurate placement and handling for next-day delivery. Used advanced sorting systems to guarantee packages were in the right location, minimizing delivery errors.
  • Monitored and ensured all packages were properly scanned and tracked, reducing the risk of misplaced or delayed shipments. Assisted in quality control by identifying and addressing packaging issues or discrepancies before shipment.
  • Maintained a clean and organized work area to promote safety and efficiency. Participated in routine warehouse upkeep to ensure a safe environment and seamless operations.

Designated Hitter

Walgreens
05.2017 - 02.2019
  • Regularly restocked and meticulously organized store merchandise to maintain optimal inventory levels and ensure product displays were well-stocked, visually appealing, and easy for customers to navigate. Consistently monitored stock to identify low inventory items and reported restocking needs to management.
  • Handled customer inquiries, concerns, and complaints with professionalism and courtesy, providing timely and effective solutions to ensure customer satisfaction. Actively resolved issues related to product quality, availability, and service to enhance the overall shopping experience.
  • Proactively identified customer needs and made personalized product recommendations to drive sales and increase revenue. Frequently upsold complementary items, leading to increased average transaction values and higher sales conversion rates.
  • Warmly welcomed customers entering the store and thanked them upon departure, creating a welcoming atmosphere. Developed strong rapport with regular customers, resulting in repeat business and positive word-of-mouth referrals.
  • Operated the cash register efficiently, accurately processing payments through cash, credit, and debit card transactions. Provided customers with receipts, handled tender, and processed gift cards and store promotions to ensure smooth and efficient checkout experiences.
  • Assisted customers with returns, exchanges, and refunds according to store policies, ensuring that transactions were completed promptly and accurately. Addressed any discrepancies or issues with purchases to ensure customer satisfaction.
  • Expertly operated the store’s POS system to enter orders, process payments, manage inventory, and issue receipts. Maintained accurate records of customer transactions and ensured proper documentation for future reference.
  • Assisted customers with prescription inquiries, ensuring the accurate processing of prescription orders and payments. Ensured the privacy and confidentiality of customer information while providing detailed guidance on pharmaceutical products and services.
  • Received and processed weekly shipments of new products, verifying contents against order sheets to ensure accuracy. Stocked aisles according to established store layouts, maintaining product rotation and inventory levels to minimize stockouts and optimize sales potential.

Education

High School Diploma -

North Murray High School
Chatsworth, GA
05-2017

Skills

  • Data entry
  • Microsoft management
  • Communication
  • Time management
  • Multitasking
  • Flexibility
  • Meeting deadlines
  • Heavy lifting
  • Operating machinery
  • Multitasking Physical Tasks
  • Sociable

Timeline

Office Administrative Assistant

American Plumbing Professionals
11.2022 - 02.2025

Package Handler

UPS
07.2019 - 11.2022

Designated Hitter

Walgreens
05.2017 - 02.2019

High School Diploma -

North Murray High School

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Shelby Freeman