Shelby Nickel
Monroe
Summary
Proactive and dependable professional with exceptional communication skills and a client-oriented approach. Proven ability to foster strong relationships, streamline operations, and enhance service delivery for optimal client satisfaction. Results-driven individual evidenced by closing 8 million dollars in sales in the first two years of experience.
Overview
9
9
years of professional experience
Work History
Real Estate Agent, Team Lead
Self-employeed
08.2024 - Current
- Negotiated contracts, ensuring favorable terms for clients while adhering to legal requirements
- Developed and maintained strong client relationships, fostering trust and repeat business opportunities
- Implemented marketing strategies, enhancing property visibility through digital and traditional channels
- Mentored junior agents, sharing industry knowledge and best practices for successful real estate transactions
- Maintained connections with clients to encourage repeat business and referrals
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients
Operations Manager
First Watch
04.2023 - 01.2025
- Managed full-cycle hiring process to recruit new employees and sell brand vision
- Streamlined daily operations to enhance customer service and operational efficiency
- Developed and implemented training programs to improve staff performance and retention
- Analyzed operational workflows to identify areas for cost reduction and process improvement
- Collaborated with cross-functional teams to optimize inventory management and supply chain processes
- Established performance metrics to monitor team productivity and ensure alignment with business goals
Guest Service Coordinator
Ruby Tuesday Restaurant
02.2017 - 01.2023
- Interviewed and recruited new employees
- Coordinated and enforced employee schedules
- Managed customer inquiries and complaints to ensure satisfaction and loyalty
- Trained new staff on guest service protocols and restaurant operations
- Developed and implemented initiatives to improve service efficiency and response times
- Analyzed guest feedback to identify areas for improvement in service delivery.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT09-2022
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Lead follow-up
- Client-oriented
- Negotiation expertise
- Sales and outreach
- Interpersonal and social skills
- Problem-solving
- Excellent communication
Timeline
Real Estate Agent, Team Lead
Self-employeed
08.2024 - Current
Operations Manager
First Watch
04.2023 - 01.2025
Guest Service Coordinator
Ruby Tuesday Restaurant
02.2017 - 01.2023
Bachelor of Science - Business Management
Western Governors University