Shelby Shaver
Rossville
Summary
Experienced Leave Specialist with background in managing employee leave programs, including FMLA and disability leaves. Display strong understanding of employment laws and regulations related to leave and absences. Demonstrated abilities in coordinating with HR departments and employees, ensuring smooth communication and compliance with company policies. Previous roles have involved improving efficiency of leave processes, resulting in enhanced employee satisfaction levels.
Overview
12
12
years of professional experience
Work History
Leave Specialist
Unum
Chattanooga
06.2024 - Current
- Reviewed leave requests for compliance with company policies and regulations.
- Communicated with employees to clarify leave eligibility and requirements.
- Maintained accurate records of leave balances and employee status updates.
- Collaborated with HR teams to ensure timely processing of leave claims.
- Responded promptly to inquiries from employees about their leave balances and other leave entitlements.
- Prepared reports summarizing employee absences due to illness, family emergency, or other leaves
- Processed employee leave requests accurately and in a timely manner.
- Monitored expiration dates for medical certifications required by FMLA regulations.
- Provided guidance to employees on the Family Medical Leave Act regulations, company policies, and procedures related to leaves of absence.
- Drafted letters notifying employees of their rights under the FMLA.
OGP Team Lead
Walmart
Fort Oglethorpe
01.2020 - 05.2024
- Led team of associates in daily operations and customer service initiatives.
- Monitored employee performance and provided constructive feedback regularly.
- Implemented process improvements to enhance efficiency in department workflows.
- Managed scheduling and labor allocation to meet operational needs effectively.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Packer
Amazon
Chattanooga
02.2014 - 11.2019
- Operated packaging machinery to ensure quality and speed in operations.
- Inspected goods for damage before sealing and labeling packages.
- Maintained cleanliness and organization of packing area at all times.
- Followed safety protocols to minimize risks during packing activities.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Provided assistance in the assembly line when needed.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Accomplished production goals by working with speed and accuracy.
Education
Ridgeland
Rossville, GaSkills
- Leave administration
- Customer service orientation
- Record keeping
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Active listening
- Professional demeanor
Timeline
Leave Specialist
Unum
06.2024 - Current
OGP Team Lead
Walmart
01.2020 - 05.2024
Packer
Amazon
02.2014 - 11.2019
Ridgeland