Shelia R. Green
Americus
Summary
Passionate professional with over 10 years of experience in case management and customer service. Skilled in developing individualized case plans and facilitating behavioral interventions to support positive outcomes. Strong attention to detail and ability to adapt to new challenges while maintaining effective communication with clients and families.
Overview
18
18
years of professional experience
Work History
Probation Officer
Department of Juvenile Justice
Americus
08.2025 - Current
- Supervised youth probationers to ensure compliance with court orders.
- Conducted home visits to assess living conditions and family dynamics.
- Monitored drug testing and maintained accurate records of results.
- Prepared detailed reports on probationer progress for court reviews.
- Developed individualized case plans tailored to each probationer's needs.
- Facilitated group sessions addressing coping skills and rehabilitation strategies.
- Assisted probationers with resolving housing, employment and social services problems.
School Bus Driver
Sumter County Board Of Education
08.2015 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Lead Tracker
Southwest Keys Program
Americus
09.2022 - 07.2025
- Supervised program staff to ensure timely daily contacts by assigned Youth Trackers.
- Conduct face to face daily contacts at various locations with youth assigned.
- Develop and maintain helping relationship to motivate youth accountability.
- Monitored staff training to ensure all relevant sessions were completed.
- Facilitated effective communication between Program Director and Youth Trackers.
- Enter data promptly into the Department of Juvenile Justice’s Juvenile Tracking System (JTS) and Southwest Key Programs database, Efforts to Outcome (ETO).
- Examine case file to become familiar with youth history and keep up to date with information as it is added to the file.
- Completed documentation, including discharge information, for assigned youth accurately and promptly.
- Notify Program Director immediately in the event of a youth crisis, suspected illegal activity or any other youth/program incident.
FSS Case Manager
Americus Housing Authority
02.2019 - 09.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Licensed Insurance Agent
GEICO
01.2008 - 08.2015
- Recommended coverage types and amounts based on customer analysis, enhancing decision-making through persuasive sales techniques.
- Advised customers on appropriate insurance choices by leveraging in-depth knowledge of company products and services.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Calculated quotes and educated clients on tailored insurance options to meet their needs.
Education
Criminal Justice 2020| CRJ Specialist 2020| CRJ Fu
South Ga Technical College
Americus, GA01-2020
High School Diploma -
Sumter County High School
Americus, GA05-1998
Skills
- Case management
- Risk assessment
- Monitoring compliance
- Report writing
- Supervision techniques
- Behavioral intervention
- Conflict resolution
Timeline
Probation Officer
Department of Juvenile Justice
08.2025 - Current
Lead Tracker
Southwest Keys Program
09.2022 - 07.2025
FSS Case Manager
Americus Housing Authority
02.2019 - 09.2022
School Bus Driver
Sumter County Board Of Education
08.2015 - Current
Licensed Insurance Agent
GEICO
01.2008 - 08.2015
Criminal Justice 2020| CRJ Specialist 2020| CRJ Fu
South Ga Technical College
High School Diploma -
Sumter County High School