Shelia Harbin

• Led issue management lifecycle from identification to closure, ensuring timely resolution of audit findings and compliance with regulatory standards.
• Managed regulatory exams and internal audit deliverables, consistently meeting expectations from CFPB, OCC, and internal stakeholders.
• Cultivated relationships through collaboration with business control pillars and second and third lines of defense, strengthening overall risk management.
• Facilitated audit readiness meetings for Citi Retail Services, enhancing audit accuracy and comprehensiveness.

• Designed, built, and maintained inaugural wholesale risk testing program across multiple banking sectors, improving regulatory compliance.
• Established first line of assurance and testing services for wholesale banking operations to enhance risk management practices.
• Developed and deployed robust risk-based control assessment procedures for enhanced oversight.

Formulated standardized control testing plans, scripts, and checklists to ensure consistency.

• Created methodology for statistically valid test sample selection and random item sampling to ensure comprehensive risk assessment.