Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelia Sheffield

Glennville

Summary

Dynamic and compassionate CMA with a proven track record at UCP, excelling in blood pressure monitoring and patient support. Enhanced team collaboration and streamlined processes, ensuring efficient patient intake and documentation. Recognized for transforming anxious patients into confident individuals through empathetic communication and exceptional care.

Overview

2020
2020
years of professional experience

Work History

CMA

UCP
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.

Lead Key Holder

Dollar General
01.2016 - 01.2020
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.

Education

Evans Co Schools
Clatonia, NE
05.1980

Skills

  • Blood pressure monitoring
  • Venipuncture
  • Vital signs monitoring
  • HIPAA compliance

Timeline

Lead Key Holder

Dollar General
01.2016 - 01.2020

CMA

UCP

Evans Co Schools

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Shelia Sheffield