SHELIAGH HOWSE-SIMMONS
Stone Mountain
Summary
Sociable service worker offering 7 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Proficient in customer service and willing to explore other areas to expand on skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
11
11
years of professional experience
Work History
Waitress
Ru San's
ATLANTA, GA
10.2019 - Current
- Greeted customers, answered questions and recommended specials to increase profits. Maintained accuracy while handling payments, giving change and printing receipts for customers. Communicated with kitchen staff to stay updated on item availability and customer wait times. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Resolved customer concerns with friendly and knowledgeable service.
Retail Keyholder
GameStop
Atlanta, GA
10.2024 - 01.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed cash handling procedures, including deposits and balancing registers.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Assisted in inventory management through regular stock audits and order placements.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Collaborated with management on promotional campaigns to increase foot traffic and revenue.
- Stored security alarm codes and keys and made routine code changes.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
- Developed strong relationships with customers by actively engaging in conversation about their needs and preferences.
- Opened and closed store at proper times for reliable services.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Streamlined opening and closing procedures as integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Bakery Manager
Kroger
STONE MOUNTAIN, GA
09.2017 - 10.2019
- Encourage teamwork through cooperative interactions with co-workers and team members Welcome, serve and assist customers to ensure excellent customer service Effectively communicate with customers and respond to questions and requests in a timely fashion Operate equipment according to company safety guidelines Ensure opening and closing procedures are followed according to standard operating procedure Perform stocking duties, ensuring correct placement and refilling of stock Act in accordance and enforce all food safety, sanitation and safety regulations according to company, state and federal health code regulations.
Deli Clerk
Kroger
NASHVILLE, TN
08.2015 - 05.2016
- Organized ingredients and restocked supplies to prepare for busy periods. Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate. Completed orders by slicing, weighing, packaging and pricing meats and cheeses. Stored perishable food items in freezer or refrigerator to protect from spoilage. Responded to customer questions regarding product availability. Created aesthetically pleasing food arrangements for special orders and party trays. Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Education
Diploma - Visual Arts
Nashville School of The Arts
Nashville, TN05.2015
Diploma - Visual Arts
Nashville School of The Arts
Nashville, TN05.2015
Skills
- Customer-focused
- Point of Sale (POS) system operations
- High-volume dining
- Sales Techniques
- Food safety understanding
- Check payment processing
- People skills
- Attention to detail
- Cash handling
- Order taking
- Cleanliness
- Handling complaints
- Menu recommendations
- Payment processing
- Menu memorization
- Table bussing
- Allergy awareness
Timeline
Retail Keyholder
GameStop
10.2024 - 01.2025
Waitress
Ru San's
10.2019 - Current
Bakery Manager
Kroger
09.2017 - 10.2019
Deli Clerk
Kroger
08.2015 - 05.2016
Diploma - Visual Arts
Nashville School of The Arts
Diploma - Visual Arts
Nashville School of The Arts