Shelley Hoppaugh
Peachtree City
Summary
Safety-focused aviation and customer service professional with experience supporting airline operations, production control, inventory management, FAA compliance, and fast-paced team environments. Recognized for professionalism, adaptability, communication, conflict resolution, and exceptional customer service. Demonstrated ability to deliver outstanding customer experiences while maintaining safety, teamwork, and operational excellence.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Elite Tan
Peachtree City
09.2024 - Current
- Deliver exceptional customer experiences while maintaining a professional and welcoming environment.
Manage inventory, vendor orders, and operational records.
Lead daily operations and support team members in a fast-paced setting.
Resolve customer concerns while ensuring high levels of satisfaction.
Elderly Caregiver
Self Employed Services
Peachtree City
12.2017 - 02.2024
- Provided compassionate support while maintaining professionalism and confidentiality.
Coordinated with healthcare professionals and family members.
Demonstrated patience, empathy, and strong interpersonal skills.
Owner/Founder
Global Images LLC
Peachtree City
09.2014 - 06.2022
- Managed business operations, production scheduling, and logistics.
Developed strong leadership and customer service skills.
Collaborated with vendors and clients to ensure quality outcomes.
Production Control Manager
Express Jet Airlines, XJT
Shreveport
11.2003 - 03.2006
- Coordinated aircraft maintenance schedules and monitored maintenance status.
Supported FAA compliance and operational readiness.
Worked closely with mechanics and operations personnel to support on-time performance.
Maintained maintenance records and inventory documentation.
Performed effectively in a safety-sensitive environment requiring teamwork and attention to detail.
Certified Pharmacy Technician
Gibson Pharmacy
Marshall
09.1999 - 10.2003
- Delivered excellent customer service.
Maintained accurate records and documentation.
Coordinated with insurance providers and healthcare professionals.
Education
License -
American Flyers
Addison , TX 05.2002 - 09.2002
Private Pilot
Stebbins Jet Center
Longview, TX 03.2002 - 05.2002
Marshall High School
Marshall , TXSkills
- Customer Service Excellence
Safety Awareness
FAA Compliance
Team Collaboration
Communication Skills
Conflict Resolution
Problem Solving
Adaptability
Leadership
Operational Support
Attention to Detail
Multi-tasking
Dependability
Professionalism
Microsoft Word & Excel
Inventory Management
Documentation & Recordkeeping
- Staff management
Accomplishments
- Full Utility Patent
Professional Reference
- Domonique Novelozo
Delta Flight Attendant
(206) 307-6340 - Chett McBride
Maintenance Manager, ExpressJet Airlines
(833) 721-2558 - Lexi Brown
Delta Air Lines GM – FOP Technology Innovation & PDO
(770) 855-5758
Timeline
Manager
Elite Tan
09.2024 - Current
Elderly Caregiver
Self Employed Services
12.2017 - 02.2024
Owner/Founder
Global Images LLC
09.2014 - 06.2022
Production Control Manager
Express Jet Airlines, XJT
11.2003 - 03.2006
License -
American Flyers
05.2002 - 09.2002
Private Pilot
Stebbins Jet Center
03.2002 - 05.2002
Certified Pharmacy Technician
Gibson Pharmacy
09.1999 - 10.2003
Marshall High School