Shelley Hoppaugh
Peachtree City
Summary
Safety-focused aviation and customer service professional with experience supporting airline operations, production control, inventory management, FAA compliance, and fast-paced team environments. Recognized for professionalism, adaptability, communication, conflict resolution, and exceptional customer service. Demonstrated ability to deliver outstanding customer experiences while maintaining safety, teamwork, and operational excellence.
Overview
27
27
years of professional experience
Work History
Manager
Elite Tan
Peachtree City, GA
09.2024 - Current
- Deliver exceptional customer experiences while maintaining a professional and welcoming environment.
Manage inventory, vendor orders, and operational records.
Lead daily operations and support team members in a fast-paced setting.
Resolve customer concerns while ensuring high levels of satisfaction.
Elderly Caregiver
Self Employed Services
Peachtree City, GA
12.2017 - 02.2024
- Provided compassionate support while maintaining professionalism and confidentiality.
Coordinated with healthcare professionals and family members.
Demonstrated patience, empathy, and strong interpersonal skills.
Owner/Founder
Global Images LLC
Peachtree City, GA
09.2014 - 06.2022
- Managed business operations, production scheduling, and logistics.
Developed strong leadership and customer service skills.
Collaborated with vendors and clients to ensure quality outcomes.
Production Control Manager
Express Jet Airlines, XJT
Shreveport, LA
11.2003 - 03.2006
- Coordinated aircraft maintenance schedules and monitored maintenance status.
Supported FAA compliance and operational readiness.
Worked closely with mechanics and operations personnel to support on-time performance.
Maintained maintenance records and inventory documentation.
Performed effectively in a safety-sensitive environment requiring teamwork and attention to detail.
Certified Pharmacy Technician
Gibson Pharmacy
Marshall, TX
09.1999 - 10.2003
- Delivered excellent customer service.
Maintained accurate records and documentation.
Coordinated with insurance providers and healthcare professionals.
Education
License - Private Pilot
American Flyers
Addison, TX2002
Private Pilot
Stebbins Jet Center
Longview, TXHigh School Diploma -
Marshall High School
Marshall, TX05.1992
Certified Pharmacy Technician - Pharmacy
Online Course Study
Marshall, TX09.2001
Skills
- Supported customers in resolving inquiries and complaints to enhance service satisfaction
- Collaborated with team members to improve project workflows and achieve collective goals
- Communicated effectively with stakeholders to ensure clarity and alignment on project objectives
- Adapted quickly to changing circumstances and customer needs to maintain service quality
- Demonstrated reliability by consistently meeting deadlines and fulfilling commitments
- Assisted in identifying and resolving complex issues to improve operational efficiency
- Followed safety protocols rigorously to maintain a secure working environment
- Time management managed time effectively to prioritize task
Accomplishments
- Full Utility Patent
Timeline
Manager
Elite Tan
09.2024 - Current
Elderly Caregiver
Self Employed Services
12.2017 - 02.2024
Owner/Founder
Global Images LLC
09.2014 - 06.2022
Production Control Manager
Express Jet Airlines, XJT
11.2003 - 03.2006
Certified Pharmacy Technician
Gibson Pharmacy
09.1999 - 10.2003
License - Private Pilot
American Flyers
Private Pilot
Stebbins Jet Center
High School Diploma -
Marshall High School
Certified Pharmacy Technician - Pharmacy
Online Course Study
Professional Reference
- Domonique Novelozo
Delta Flight Attendant
(206) 307-6340 - Chett McBride
Maintenance Manager, ExpressJet Airlines
(833) 721-2558 - Lexi Brown
Delta Air Lines GM/FOP/PDO Technology Innovation (770) 855-5758