Shelley Robertson
Bowersville
Summary
Dynamic Dental Office Manager with a proven track record at Bruce Family Dental, enhancing revenue through optimized billing and effective patient relations. Skilled in treatment planning and insurance verification, I excel in fostering loyalty and collaboration. My strong work ethic and solution oriented mindset make me an ideal candidate.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Bruce Family Dental
07.2016 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Insurance Coordinator
Arthur Bruce and Associates
09.2009 - 07.2016
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Dental Assistant
Dr. Vasco Lowery
08.2007 - 09.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Arthur Bruce and Associates
05.1999 - 08.2006
Education
Associate of Science - Dental Hygiene
Athens Technical College
Athens, GA05-2027
Diploma - Dental Assistant
Tri-County Technical College
Pendleton, SC08-1995
Skills
- Treatment planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Overseeing daily operations
- Microsoft Word and Excell proficiency
- Marketing and communication
- Patient and employee relations
- Insurance verification
Timeline
Dental Office Manager
Bruce Family Dental
07.2016 - Current
Insurance Coordinator
Arthur Bruce and Associates
09.2009 - 07.2016
Dental Assistant
Dr. Vasco Lowery
08.2007 - 09.2009
Dental Assistant
Arthur Bruce and Associates
05.1999 - 08.2006
Associate of Science - Dental Hygiene
Athens Technical College
Diploma - Dental Assistant
Tri-County Technical College
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