Shelly-Ann Alexis-Gibbs
Locust Grove
Summary
Customer solutions professional skilled in driving results through strategic problem-solving and effective communication. Strong focus on team collaboration and adapting to changing needs. Proficient in customer relationship management, conflict resolution, and process optimization. Known for reliability and ability to achieve high-impact outcomes in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Solutions Supervisor
Delta Air Lines
04.2022 - Current
- Collected and analyzed customer feedback regarding travel experiences.
- Engaged with customers to address open cases via phone or email, ensuring high levels of customer satisfaction.
- Implemented compliance measures for all relevant policies and procedures to optimize customer interactions.
- Addressed challenging customer interactions to enhance satisfaction and maintain positive relationships.
- Engaged in coaching sessions designed to refine and improve operational workflows across the organization.
Office Manager/Secretary
Hawk Construction and Home Improvement LLC
10.2017 - 08.2022
- Streamlined office operations by effectively managing supply orders, maintaining equipment functionality, and coordinating calendars to support team productivity.
- Oversaw the maintenance of confidential personnel records, ensuring accurate documentation and secure storage practices.
- Implemented and maintained comprehensive filing systems to ensure precise documentation management.
- Provided comprehensive administrative assistance to executive staff to enhance operational efficiency through effective meeting scheduling, agenda preparation, and minute-taking.
- Designed and assessed staffing schedules to ensure alignment with service objectives and operational efficiency.
Lead Banquet Server
Elite Staffing
05.2017 - 05.2020
- Enhanced customer satisfaction by recognizing client requirements and providing prompt assistance to requests.
- Engaged with guests upon arrival and provided tailored accommodations to ensure a memorable experience.
- Exhibited strong interpersonal skills by engaging with customers in a friendly and professional manner.
- Communicated special dietary needs and requests to kitchen staff, ensuring personalized meal options.
- Trained new staff members in banquet service etiquette and procedures.
Sales/Store Manager
TwinsIsle Bridal Co. Ltd.
08.2015 - 04.2017
- Implemented leadership strategies to empower team members, resulting in improved efficiency and productivity in store activities.
- Facilitated staff training on effective cash handling procedures, encompassing daily deposits, credit card transactions, and end-of-day register fund reconciliation.
- Supervised store functions to promote operational efficiency and maximize profitability.
- Addressed and resolved issues to enhance team collaboration and customer satisfaction.
- Maintained optimal inventory levels through strategic ordering and analysis of sales trends to ensure product availability.
Office/Sales Manager
Lobax and Associates Limited
03.2012 - 12.2014
- Developed and maintained relationships with key customers to ensure tailored support and service excellence.
- Delivered continuous coaching and constructive feedback to support staff development and performance improvement.
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
- Built partnerships with third-party vendors to expand sales opportunities.
- Analyzed and documented performance metrics, focusing on revenue, profit margins, and conversion rates to inform business strategies.
Cost Analyst
Magic Mist
03.2009 - 01.2012
- Formulated pricing models that effectively aligned with production costs and ensured market competitiveness.
- Assessed compliance of contracts and purchase orders with established company policies to mitigate risks.
- Assessed contract terms to identify weaknesses and recommend improvements for risk management.
- Coordinated all aspects of contract renewals, amendments, extensions, and terminations to maintain organizational agreements.
- Executed comprehensive due diligence activities to assess risks before contract execution.
Education
Associate of Arts - Business Administration Candidate
American InterContinental University
Atlanta, GA, US03-2025
Business Administration - Principles and Practice of Business Management
INTAD
Port Of Spain, TRINIDAD and TOBAGO05-2005
High School - Administration
Upper Level Educational Institute
Port Of Spain, TRINIDAD and TOBAGO06-2002
Skills
- Strategic problem-solving
- Training and mentoring
- Strategic communications
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Staff training and development
Certification
- Principles and Practice of Business Management
- Business and Industrial Administration
- Office Administration
- Sales and Services
- Special Education
AWARDS
2023 Delta Scholarship Fund Awardee, S2B Pass Awardee for Exceptional Customer Service
Timeline
Customer Solutions Supervisor
Delta Air Lines
04.2022 - Current
Office Manager/Secretary
Hawk Construction and Home Improvement LLC
10.2017 - 08.2022
Lead Banquet Server
Elite Staffing
05.2017 - 05.2020
Sales/Store Manager
TwinsIsle Bridal Co. Ltd.
08.2015 - 04.2017
Office/Sales Manager
Lobax and Associates Limited
03.2012 - 12.2014
Cost Analyst
Magic Mist
03.2009 - 01.2012
Business Administration - Principles and Practice of Business Management
INTAD
High School - Administration
Upper Level Educational Institute
Associate of Arts - Business Administration Candidate
American InterContinental University