Shelonda Nixon
Bainbridge
Summary
Highly organized and meticulous with experience in medical office settings. Competent professional with ability to manage a busy medical office and provide excellent customer service to all patients and motivated to perform beyond expectations. Organized Department Secretary who excels at delivering premier patient services while organizing and completing multiple tasks. Proficient with computer registration systems and interviewing patients to acquire accurate demographic information. Presents a calm collaborative approach to solving problems working with patients and keeping a sometimes hectic environment operating smoothly and efficiently. Authorized to work in the US for any employer.
Overview
32
32
years of professional experience
Work History
Patient Access Representative
Tallahassee Memorial Hospital
05.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Paraprofessional
Jones Wheat Primary
07.2023 - 01.2024
- Reinforce learning by working with individual students or small groups
- Manage student behavior in class and around the campus
- Assist the lead teacher in devising appropriate strategies to impart lessons to challenged students
- Research information for use in instructional materials and prepare resources upon the instructions of the lead teacher
Disclosure Management Coordinator
Apalachee Center Incorporated
01.2022 - 10.2022
- Preparing patient charts and gathering information and documents from patients.
- Ensuring that the medical records are organized, accurate and complete.
- Creating digital copies of paperwork and storing the records electronically.
- Filing the paperwork and reports of inpatients quickly and accurately.
- Safeguarding patient records and ensuring that everyone complies with the HIPAA standards.
- Transferring data into the facility’s main system database.
- Processing the records for admitting and discharging patients.
- Preparing invoices.
Front Office Manager
South Georgia Autism Center
02.2021 - 01.2022
- Create and execute innovative front office strategies that will drive the practice to exceed client satisfaction.
- Work collaboratively with all providers in departmental planning, development, and execution.
- Ensure front office staff and management are properly trained to standards and able to carry out the operations of each department.
- Work closely with the providers to develop them both personally and professionally.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
- Monitor budgets and review financial transactions to ensure that expenditures are authorized and budgeted.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
- Maintain complete knowledge of all front office department policies/service procedures.
- Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
- Troubleshoot emergencies.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
Receptionist/Scheduler
Southeastern Plastic Surgery
07.2020 - 01.2021
- Schedule exams for patients and handle customer service inquiries.
- Ensuring there is enough time between appointments to allow physicians to complete certain medical examinations and procedures.
- Maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
- Conducting phone calls as necessary.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Gathering patient information, handling insurance documentation, managing front desk operations, collecting payments and maintaining inventory.
Department Secretary
Tallahassee Memorial HealthCare
08.2015 - 01.2016
- Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers.
- Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences.
- Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.
- Serves and protects the health care community by adhering to professional standards; hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
Paraprofessional
Potter Street Elementary School
08.1998 - 08.2015
- Instructed up to 25 students individually and in groups.
- Set up lesson materials, bulletin board displays and demonstrations.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Observed and evaluated students' performance, behavior, social development and physical health.
- Encouraged interactive learning by incorporating educational software and the Internet.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Created an individualized education plan for students each year.
- Maintained accurate and complete records for 340 students.
- Worked with other teachers and administrators to evaluate and revise elementary school programs.
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Fostered team collaboration between students through group projects.
- Completed training courses to keep up-to-date with new teaching methods and developments in the field.
- Enforced the school's student discipline code to deal with problem situations.
- Drafted lesson plans and submitted them for review and feedback in a timely manner.
- Preserved the confidentiality of student records and information at all times.
- Took part in professional organizations and continuing education courses.
- Developed students' computer and technology skills through demonstrations and practice.
- Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.
- Created a classroom environment in which children could learn respect for themselves and others.
- Assist the lead teacher in developing core class curriculum.
- Provide support in planning, designing and implementing individualized lesson plans.
- Assist in imparting instruction in class.
- Manage work sheets for students on a daily basis.
- Reinforce learning by working with individual students or small groups.
- Manage student behavior in class and around the campus.
- Assist the lead teacher in devising appropriate strategies to impart lessons to challenged students.
- Research information for use in instructional materials and prepare resources upon the instructions of the lead teacher.
ER Registration Clerk
Grady General Hospital
10.1993 - 12.1994
- Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance.
- Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in.
- Process encounters daily for and balance to co-payments.
Education
Associate of Applied Sciences - Office Management
Fort Lauderdale College of Business
Tallahassee, FL07.1992
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Bainbridge High School
06.1989
Skills
- Extremely efficient in time management and multitasking
- Highly skilled in performing front desk duties in a healthcare setting
- Talented to perform all kinds of registration functions and collect co pays
- Demonstrated ability to interact with patients, nurses and doctors
- Profound ability to check-in and check-out patients efficiently
- Excellent customer service acumen
- Familiar with advanced medical office procedures
- Working knowledge of computers and Microsoft Windows, Word and Excel
- Documented success in answering and screening telephone calls on multi-line system, taking messages, and providing appropriate information
- Well-versed in greeting and interacting with patients and relatives
- Medical Scheduling
- Experience Working with Students
- Curriculum Development
- Medical Records
- Medical Office Management
- Registration and admissions
- Phone and email etiquette
- Appointment scheduling
- Multitasking and organization
- Patient check-in
- Healthcare systems navigation
- Problem-solving
- Team collaboration
- Money handling
- Payment processing
- Patient education
- Information collection
- Call screening
- Scheduling diagnostic procedures
- Fee collection
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Data entry
- Patient identity verification
- Appointment reminders
- Registration and scheduling
- Attention to detail
- Caring and empathetic
- Calm and effective under pressure
- Patient documentation
- Punctual and hardworking
- Administrative and office support
Timeline
Patient Access Representative
Tallahassee Memorial Hospital
05.2024 - Current
Paraprofessional
Jones Wheat Primary
07.2023 - 01.2024
Disclosure Management Coordinator
Apalachee Center Incorporated
01.2022 - 10.2022
Front Office Manager
South Georgia Autism Center
02.2021 - 01.2022
Receptionist/Scheduler
Southeastern Plastic Surgery
07.2020 - 01.2021
Department Secretary
Tallahassee Memorial HealthCare
08.2015 - 01.2016
Paraprofessional
Potter Street Elementary School
08.1998 - 08.2015
ER Registration Clerk
Grady General Hospital
10.1993 - 12.1994
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Bainbridge High School
Associate of Applied Sciences - Office Management
Fort Lauderdale College of Business
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