Dynamic and results-driven professional with a strong background in customer service. Skilled in problem-solving and CRM management, I excel at identifying customer needs and delivering tailored solutions. Reliable and punctual, I thrive in fast-paced environments, ensuring high-quality support and customer satisfaction.
Work History
Sales Associate
2 Years 7 Months
Ups Store | 01.2024 - 08.2026
Assisted customers with shipping, packing, printing, and mailbox services using UPS Store procedures.
Processed sales transactions accurately through point-of-sale system and balanced cash drawer.
Packaged and labeled shipments according to carrier requirements and service levels.
Operated copier, printer, and document finishing equipment for customer orders.
Outbound Call Center Representative
4 Years
AC Media | 01.2020 - 01.2024
Placed outbound calls to qualify leads and identify customer needs.
Followed call scripts to present services and handle objections professionally.
Updated CRM records with accurate notes, dispositions, and contact outcomes.
Call Center Representative
1 Year 5 Months
Teleperformance | 08.2018 - 01.2020
Handled inbound customer inquiries and resolved account questions using call center systems.
Documented interactions accurately in CRM platforms and updated case notes for follow-up.
Assisted customers with billing, service, and order status concerns in fast-paced environment.
Applied scripted procedures to deliver consistent support and maintain service quality standards.