Professional Summary
Overview
Work History
Education
Skills
Timeline

Shemaiah Galette

Ups Store
Jonesboro
8
years of professional experience

Dynamic and results-driven professional with a strong background in customer service. Skilled in problem-solving and CRM management, I excel at identifying customer needs and delivering tailored solutions. Reliable and punctual, I thrive in fast-paced environments, ensuring high-quality support and customer satisfaction.

Work History

Sales Associate

2 Years 7 Months
Ups Store | 01.2024 - 08.2026
  • Assisted customers with shipping, packing, printing, and mailbox services using UPS Store procedures.
  • Processed sales transactions accurately through point-of-sale system and balanced cash drawer.
  • Packaged and labeled shipments according to carrier requirements and service levels.
  • Operated copier, printer, and document finishing equipment for customer orders.

Outbound Call Center Representative

4 Years
AC Media | 01.2020 - 01.2024
  • Placed outbound calls to qualify leads and identify customer needs.
  • Followed call scripts to present services and handle objections professionally.
  • Updated CRM records with accurate notes, dispositions, and contact outcomes.

Call Center Representative

1 Year 5 Months
Teleperformance | 08.2018 - 01.2020
  • Handled inbound customer inquiries and resolved account questions using call center systems.
  • Documented interactions accurately in CRM platforms and updated case notes for follow-up.
  • Assisted customers with billing, service, and order status concerns in fast-paced environment.
  • Applied scripted procedures to deliver consistent support and maintain service quality standards.

Education

High School Diploma

Newton High School | Covington, GA | 05.2018

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Reliable and punctual
Flexible schedule

Timeline

Sales Associate

Ups Store
01.2024 - 08.2026Read More

Outbound Call Center Representative

AC Media
01.2020 - 01.2024Read More

Call Center Representative

Teleperformance
08.2018 - 01.2020Read More

Newton High School

High School Diploma
Read More
Shemaiah Galette