Shemiah Scott
Atlanta
Summary
Dynamic Consumer Care Representative with a proven track record at Nike Inc., enhancing productivity and profitability through effective complaint handling and relationship-based sales. Skilled in merchandise upselling and fostering positive customer relations, I consistently deliver exceptional service while maintaining an upbeat and positive demeanor, driving customer loyalty and repeat business. Persuasive and friendly individual poised to consistently exceed performance standards & sales targets.
Overview
2
2
years of professional experience
Work History
Consumer Care Representative
Nike Inc. FedEx And Etc
10.2023 - Current
- Improved systems and processes and made customer care center more productive and profitable.
- Delivered superior customer experiences regardless of chosen modality related to products, services and pricing.
- Displayed passion for driving relationship-based sales with long-term outcome of repeat business and customer loyalty.
- Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.
Education
Bachelor of Science - Health Science
Georgia State University
Atlanta, GA12-2026
Skills
- Complaint handling
- Call center experience
- Promotional support
- Merchandise upselling
- Correcting Discrepancies
- Courteous with strong customers
- Inbound Calls
- Call scheduling
- Service Mindset
- Upbeat & Positive
Timeline
Consumer Care Representative
Nike Inc. FedEx And Etc
10.2023 - Current
Bachelor of Science - Health Science
Georgia State University
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