Shemroy Singh
231 Black Hawke Ln
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Sales and Marketing Representative
Heritage Inn and Suites
01.2024 - 01.2026
- Developed and executed marketing campaigns to increase brand awareness and customer engagement.
- Assisted in managing social media accounts, creating engaging content to attract target audiences.
- Conducted market research to identify trends and consumer preferences for targeted marketing strategies.
- Collaborated with sales team to enhance customer service experience and resolve client inquiries effectively.
Front Desk Manager
Days Inn Hotel
01.2018 - 01.2024
- Directed front desk functions, streamlining guest registration and exit procedures.
- Supervised staff performance, providing training and support to enhance customer service skills.
- Implemented inventory control systems for managing hotel supplies and amenities effectively.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
Front Desk Agent
La Quinta
01.2014 - 01.2018
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated room assignments, ensuring optimal occupancy and guest satisfaction.
- Utilized hotel management software to maintain accurate reservation records.
Passenger Service Agent
Japan Airlines
01.2008 - 01.2014
- Assisted passengers with check-in procedures, ensuring compliance with airline policies.
- Coordinated luggage handling and tracking to minimize delays and enhance customer satisfaction.
- Provided information on flight schedules, gate changes, and travel regulations to passengers.
- Collaborated with team members to maintain smooth operational flow during busy travel periods.
Education
Bachelor of Science - Industrial Engineering Management
SUNY, Farmingdale
Farmingdale, NY05.2024
Skills
- Negotiation techniques
- Target market identification
- Competitor analysis
Timeline
Sales and Marketing Representative
Heritage Inn and Suites
01.2024 - 01.2026
Front Desk Manager
Days Inn Hotel
01.2018 - 01.2024
Front Desk Agent
La Quinta
01.2014 - 01.2018
Passenger Service Agent
Japan Airlines
01.2008 - 01.2014
Bachelor of Science - Industrial Engineering Management
SUNY, Farmingdale