Shenequia Crumbley
Augusta
Summary
Dynamic professional with extensive experience in team development and customer service, notably as a Shift Manager at Chic-Fil-A. Proven ability to enhance team performance through effective training and mentoring. Skilled in cash handling and relationship building, consistently delivering exceptional service while ensuring workplace safety and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Chic-Fil-A
09.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Lead Teacher
Heritage Academy Augusta
01.2022 - 05.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Security Officer
Allied Universal Security Services
07.2016 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Assistant Director
Anointed Hands Childcare
01.2010 - 06.2016
Education
GED -
Augusta Technical College
Augusta, GA10.2005
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Mentoring and coaching
- Quality assurance
- Interpersonal skills
Certification
First Aid/ CPR
Timeline
Shift Manager
Chic-Fil-A
09.2024 - Current
Lead Teacher
Heritage Academy Augusta
01.2022 - 05.2023
Security Officer
Allied Universal Security Services
07.2016 - 09.2021
Assistant Director
Anointed Hands Childcare
01.2010 - 06.2016
GED -
Augusta Technical College
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