Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shenequia Crumbley

Augusta

Summary

Dynamic professional with extensive experience in team development and customer service, notably as a Shift Manager at Chic-Fil-A. Proven ability to enhance team performance through effective training and mentoring. Skilled in cash handling and relationship building, consistently delivering exceptional service while ensuring workplace safety and compliance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Manager

Chic-Fil-A
09.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Lead Teacher

Heritage Academy Augusta
01.2022 - 05.2023
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Security Officer

Allied Universal Security Services
07.2016 - 09.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Assistant Director

Anointed Hands Childcare
01.2010 - 06.2016

Education

GED -

Augusta Technical College
Augusta, GA
10.2005

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Relationship building
  • Team development
  • Mentoring and coaching
  • Quality assurance
  • Interpersonal skills

Certification

First Aid/ CPR

Timeline

Shift Manager

Chic-Fil-A
09.2024 - Current

Lead Teacher

Heritage Academy Augusta
01.2022 - 05.2023

Security Officer

Allied Universal Security Services
07.2016 - 09.2021

Assistant Director

Anointed Hands Childcare
01.2010 - 06.2016

GED -

Augusta Technical College

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Shenequia Crumbley