Shenerika Henry
Sugar Hill
Summary
Senior Property Insurance Claims Specialist with 14+ years of progressive experience in hazard insurance processing, loss draft administration, and property claims servicing. Proven expertise in insurance compliance, lender requirements, SLA adherence, claims documentation review, inspection coordination, and customer resolution. Recognized for high-volume performance, regulatory accuracy, and delivering exceptional customer experience in complex claims environments.
Overview
15
15
years of professional experience
Work History
Senior Loss Draft Insurance Claims Specialist
Assurant
Remote
05.2017 - Current
- Coordinated claim funds disbursement, ensuring adherence to SLAs and regulatory compliance to facilitate timely payments.
- Manage daily assigned queues in DTE Draft Trac, ensuring timely processing and payment release.
- Reviewed and verified insurance documentation for compliance with lender guidelines and policy requirements, enhancing overall claim accuracy.
- Communicated with customers, contractors, and insurance carriers to obtain required documentation, streamlining the claims process.
- Resolve pending work items to prevent processing delays and ensure accurate claim check handling.
- Conduct outbound calls regarding claim exceptions, approvals, denials, and payment status updates.
- Scheduled property inspections according to client procedures to verify repair progress.
Hazard Insurance Claims Representative
Assurant
Duluth
11.2010 - 05.2017
- Managed inbound customer service calls for hazard insurance processing and loss draft servicing, ensuring timely resolution of inquiries.
- Acted as Subject Matter Expert (SME) for Loss Draft Servicing Systems across multiple mortgage clients.
- Trained and mentored junior claims specialists on compliance standards and customer service best practices, enhancing team knowledge and performance.
- Developed tracking spreadsheets to monitor follow-up accounts, reducing processing delays.
- Facilitated branch endorsement payments to ensure timely transactions.
Education
Property and Casualty Pre-Licensing Certificate of Completion -
American Professor
02-2026
Medical Billing & Coding Certification -
Sanford Brown University
Atlanta, GA01-2010
College Preparatory Diploma -
Berkmar High School
Lilburn, GA05-2005
Skills
- Loss Draft Processing
- Property & Hazard Insurance Claims
- Claims Documentation Review
- Lender Requirements Verification
- Funds Disbursement Coordination
- Inspection Scheduling
- Regulatory Compliance
- Compliance management
- Insurance System SME
- High-Volume Call Management
- Staff Training & Mentorship
- Customer escalation management
Leadership And Professional Development
Secretary, Duluth Speaks Toastmasters, Assurant, 2017, 2020
Timeline
Senior Loss Draft Insurance Claims Specialist
Assurant
05.2017 - Current
Hazard Insurance Claims Representative
Assurant
11.2010 - 05.2017
Property and Casualty Pre-Licensing Certificate of Completion -
American Professor
Medical Billing & Coding Certification -
Sanford Brown University
College Preparatory Diploma -
Berkmar High School