Shenika Francis
Macon
Summary
Detail-oriented administrative and healthcare professional with 20+ years of experience supporting clients, managing confidential records, coordinating services, and ensuring compliance. Proven ability to manage caseloads, maintain accurate and timely documentation, and communicate effectively with diverse populations and interdisciplinary teams. Seeking full-time employment and open to part-time case management opportunities.
Overview
20
20
years of professional experience
Work History
Interdisciplinary Health Coach / Case Management
PrimeCare HomeCare
08.2025 - Current
- Provide health coaching and case management support to clients with medical and social needs.
- Manage active caseloads, conduct follow-ups, and track client progress.
- Coordinate care with Case Managers, caregivers, and healthcare providers.
- Maintain accurate, HIPAA-compliant documentation and submit all records within three days.
- Assist clients in navigating healthcare systems and community resources.
Tax, Tag, and Title Clerk
Baldwin County Tax Commissioner
06.2015 - 07.2025
- Delivered high-quality customer service in a high-volume government office.
- Maintained accurate, confidential client records in compliance with state regulations.
- Processed tax, tag, and title transactions efficiently while meeting strict deadlines.
- Resolved customer issues through clear communication and problem-solving.
Program Assistant
Central State Hospital
12.2005 - 05.2015
- Coordinated appointments, follow-ups, and referrals for community consumers.
- Maintained accurate documentation to support Medicaid and regulatory compliance.
- Communicated across departments to ensure continuity of services and care coordination.
Education
Bachelor of Business Administration (BBA) - Information Technology
Columbus Southern University
Skills
- Case Management & Client Support
- HIPAA-Compliant Documentation
- Care Coordination
- Interdisciplinary Collaboration
- Resource Navigation & Referrals
- Time Management & Prioritization
- Documentation Completed Within Three Days
- Strong Written & Verbal Communication
- Microsoft Office (Word, Excel, Outlook)
- Electronic Health Records (EHR)
- Client Needs Assessment
- Case Documentation
- Time Management
Technical And Administrative Skills
- Microsoft Office (Word, Excel, Outlook)
- Electronic Health Records (EHR)
- Client Needs Assessment
- Case Documentation
- Time Management
Timeline
Interdisciplinary Health Coach / Case Management
PrimeCare HomeCare
08.2025 - Current
Tax, Tag, and Title Clerk
Baldwin County Tax Commissioner
06.2015 - 07.2025
Program Assistant
Central State Hospital
12.2005 - 05.2015
Bachelor of Business Administration (BBA) - Information Technology
Columbus Southern University